Network Engineer

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Merrimack, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

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Full Time

Overview: <br />The Network Engineer, working under minimal supervision of the Director, Network Services and with guidance from Senior Network Engineers, refers only exceptional problems and issues for management review or approval. The Engineer designs, promotes, and supports assigned network technologies for routing, switching, data connectivity, and access methods. The Network Engineer provides solutions to improve the reliability, scalability, and performance of the data networks that are critical to the end user experience. In addition to data network infrastructure design and implementation activities, the Network Engineer is tasked with troubleshooting network issues and providing root cause analysis. The Network Engineer manages escalation of network issues and inquiries as assigned, provides timely and actionable project status information, and works collaboratively with all teams within a shared services organization framework.
Responsibilities: <br /> <ul> <li>Resolves network infrastructure issues and works with senior engineers to design solutions. <ul> <li>Troubleshoots technical aspects of the enterprise voice and data network infrastructure.</li> <li>Applies best practices and procedures for solution delivery and support in addition to producing and maintaining detailed infrastructure documentation.</li> <li>Through lifecycle projects and initiatives, maintains and updates all voice and data hardware and software platforms that comprise the infrastructure; upgrades/migrates assets in compliance with lifecycle guidelines and objectives.</li> <li>Maintains a working knowledge of the hardware environments that comprise the Cisco data network</li> <li>Maintains a working knowledge of the current voice infrastructure.</li> <li>Takes the initiative when alerts and/or failures occur to troubleshoot and isolate the source of issues while leveraging team resources in this effort.</li> <li>Works with team members as well as other support and development groups to collaborate voice and data questions and issues and effectively transfers knowledge to peer groups</li> </ul> </li> <li>Acts as technical lead on assigned projects of small to moderate scope, while delivering quality solutions, on time, within budget, while factoring future growth when proposing solutions. <ul> <li>Working with an assigned member of the Project Management Office, authors a project plan, develops a schedule, and creates documentation and messaging.</li> <li>Makes sound decisions based on the information available. Remains objective to the ideas or recommendations of peers and open to taking a different approach. Takes ownership and assumes responsibility for decisions made in relation to work assignments.</li> <li>Works closely with other support, development, QA, and business teams to provide complete solutions that meet the needs of all parties.</li> <li>Updates management with project information in a timely manner.</li> </ul> </li> <li>Works with Senior Network Engineers to research, design and implement possible solutions for the network infrastructure with a primary focus on, but not limited to, Cisco and Avaya technologies. Adheres to company policies and procedures in design. <ul> <li>Looks for new products, technologies, and methods to enhance or improve the infrastructure.</li> <li>Understands work processes and maintains the documentation that supports them.</li> <li>Maintains a thorough understanding of the security policies and applies policies to infrastructure design.</li> <li>Determines and documents baseline performance of existing systems. Monitors these systems to identify and resolve performance issues.</li> <li>Identifies vulnerabilities within the infrastructure and provides recommendations.</li> </ul> </li> <li>Performs all other duties or special projects as assigned</li> </ul>
Requirements: <br /> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Required Competencies:<br /><br /></strong></p> <ul> <li>Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.</li> <li>Ability to architect enterprise solutions for existing or new networks as required.</li> <li>Working knowledge in Cisco Data architecture including knowledge of IOS, EIGRP, BGP, OSFP and MPSL environments.</li> <li>Working knowledge of Avaya voice architecture including telephony services, voice mail, and contact center environments.</li> <li>Ability to comprehend and deploy new or existing technologies in order to meet business initiatives.</li> <li>Ability to work in a fast-paced organization by prioritizing workloads in order to meet delivery dates while providing detailed updates to management.</li> <li>Strong network documentation skills and can publish detailed written standards for use by network peers.</li> <li>Ability to author and manage project from inception to completion.</li> <li>Adaptable with ability to switch tasks based on shifting priorities</li> <li>Analytical with ability to draw conclusions from data, systematic and rational</li> <li>Conceptual with ability to conceive mentally, formulate ideas, use imagination to achieve results</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy</li> <li>Intuitive with ability to perceive others' feelings and motives quickly from subtle signals</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines</li> <li>Able to follow established policies, processes, and security standards.</li> <li>Ability to work collaboratively in a team environment.</li> </ul> <br /> <p><strong>Preferred Competencies:<br /><br /></strong></p> <ul> <li>CCNA</li> </ul> </div> </div> </div> <div class="iCIMS_JobOptions"> <div id="jobOptionsMobile" class="iCIMS_JobOptionsMobile iCIMS_JobOptionsMobile_Options3">&nbsp;</div> <div id="jobSocialOptions" class="iCIMS_jobSocialOptions"> <div class="iCIMS_Divider">&nbsp;</div> </div> </div> <div class="iCIMS_PageFooter">&nbsp;</div>