Dedicated Sales Support Representative

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Merrimack, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

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Full Time

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.<br /><br /><br />Working under general supervision of the Manager Sales, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Dedicated Sales Support Representative is assigned to one or more Executive, Senior Executive or Presidential Account Managers to assist in fulfilling orders and resolving customer issues on assigned accounts. The Dedicated Sales Support Representative acts as a resource for the day-to-day transactions, to allow the Account Manager time to prospect and look for opportunity to network through their existing accounts to expand business. The Dedicated Sales Support Representative minimizes problem order situations by proactively following up on open order processing and customer service issues for resolution.
Responsibilities: <br /> <ul> <li>Handles all aspects of preparation for orders to be placed.</li> <li>Serves customers at the highest level in order to assist in closing any potential sales.</li> <li>Provides support to Account Manager and customers during the order fulfillment process and in servicing the new account or the additional business for an existing account, helping to ensure account retention and growth. <ul> <li>Handles incoming calls and assists on calls when needed.</li> <li>Order processing</li> <li>Follows up as needed on order to ensure satisfactory delivery.</li> </ul> </li> <li>Troubleshoots problems with accounts, stock, credit issues, and shipping issues and open/backlogged orders.</li> <li>Performs all other duties or special projects as assigned.</li> </ul>
Requirements: <br /> <ul> <li>Basic Microsoft Office</li> <li>Working knowledge of Microsoft Office Suite with ability to utilize email, create a document or simple spreadsheet</li> <li>Effective written and verbal communication skills with ability to send correspondence via email and to make and receive telephone calls</li> <li>Customer-oriented with ability to listen and anticipate needs of the customer in order to provide excellent service</li> <li>Possess interpersonal skills to develop relationships with internal/external customers and business partners</li> <li>Analytical with the ability to identify issues and escalate to appropriate resources</li> <li>Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company</li> <li>Ability to work both independently and in a team environment.</li> <li>Adaptable with ability to switch tasks based on shifting priorities</li> <li>Detail-oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines</li> </ul> <br /> <p><strong>Additional preferred competencies or preferred qualifications, if any:<br /><br /></strong></p> <ul> <li>Previous experience in a supporting sales role or account manager role is a plus</li> </ul> <p>&nbsp;</p> <p><strong>Education and</strong>&nbsp;<strong>Experience:<br /><br /></strong></p> <ul> <li>High School or equivalency</li> <li>1 year of experience&nbsp;</li> </ul> <p>&nbsp;</p>