Help Desk Technician

Imagine finding a career where you’re rewarded for doing what you do best—helping others.

Brooklyn, NY


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,position details,support,other duties,education & experience,skills

Full Time

Overview: <br /> <p>Connection has a wonderful direct hire opportunity with one of our top-notch real estate development clients in Brooklyn, NY. This will be for a motivated and customer-oriented Helpdesk Technician. The ideal candidate will have a strong understanding of computer systems, networks, and software, as well as excellent communication and problem-solving skills and a strong understanding of RealPage software and its applications, as well as experience with system administration, configuration and maintenance.</p> <p>&nbsp;</p> <p>The hours for this role are M-TH 9AM-5PM and Fridays 9AM-1PM OR 3PM. This will be 100% onsite. This role will mainly provide Tier 1 and Tier 2 support and RealPage experience is a MUST. There may be some travel. Individual also must be vaccinated.</p>
Responsibilities: <br /> <ul> <li>Respond to customer inquiries via phone, email, and in-person interactions</li> <li>Manage and maintain RealPage software and applications</li> <li>Train end users on RealPage software and applications</li> <li>Document system processes and procedures</li> <li>Troubleshoot and resolve technical issues related to computer systems, networks, and software</li> <li>Document and track customer interactions and resolutions</li> <li>Provide technical assistance and support to customers</li> <li>Escalate issues to higher level support as needed</li> </ul>
Requirements: <br /> <ul> <li>Strong understanding of RealPage software and its applications</li> <li>Experience with system administration, configuration, and maintenance</li> <li>Strong understanding of computer systems, networks, and software</li> <li>Excellent communication and customer service skills</li> <li>Ability to troubleshoot and problem-solve technical issues</li> <li>Strong attention to detail and ability to document customer interactions and resolutions</li> <li>Experience with remote support tools is a plus</li> <li>Education: High School Diploma or Equivalent, IT or Computer Science degree or related certification is a plus</li> </ul>