Inside Sales Support Representative

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Merrimack, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,position details,what we do,who we are,why you should join us,customer service,orders,skills

Full Time

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.<br /><br /><br /> <p>Do you have strong people skills and a knack for providing tailored solutions that fit the needs of the client? &nbsp;If so, the Sales Support Representative at Connection might be your next career move! The Sales Support Representative is assigned to one or more Executive, Senior Executive or Presidential Account Managers to assist in their day-to-day fulfillment of orders and resolving customer issues on assigned accounts, both new and existing. The Sales Support Rep is an integral part of the success of the Account Manager and assists in account retention and growth. Does this sound interesting to you?&nbsp; If so, continue reading!</p> <p>&nbsp;</p> <p><strong>What Connection Offer You:</strong>&nbsp;</p> <ul> <li>A supportive Team invested in&nbsp;<em>your</em>&nbsp;success</li> <li>Generous paid vacation, medical, dental and vision benefits</li> <li>Monday through Friday work schedule</li> <li>Tuition Reimbursement and 401k with matching</li> </ul>
Responsibilities: <br /> <ul> <li>Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing</li> <li>Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.</li> <li>Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.</li> <li>Handle incoming calls and assist on calls as needed</li> <li>Prepare and follow up on orders to ensure accuracy and customer satisfaction</li> </ul>
Requirements: <br /> <p><strong>What You Bring to Connection:</strong>&nbsp;</p> <ul> <li>A strong drive to succeed</li> <li>Excellent communication skills</li> <li>Strong customer service skills</li> <li>Ability to multi-task</li> <li>The desire to help others</li> </ul> <br /><br /> <p><strong>About Connection:</strong>&nbsp;</p> <p>Connection, a leading provider of information technology solutions to small and medium-sized businesses nationwide, has consistently been recognized for its commitment to service. We are a publicly traded, Fortune 1000 company with $2.7 Billion in revenue in 2016. Headquartered in Merrimack, NH, Connection employs over 2500 people and sells more than 300,000 products. Our mission is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites&nbsp;</p>