Technician 2 Refurbishment - PCC

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Wilmington, OH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,technical,performance,education & experience

Full Time

Salary Range: $21.63/Hr. - $27.04/Hr.

Overview: Working under direct supervision of the Supervisor, Returns, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician II, Returns is responsible for ensuring defective computer products are repaired and refurbished with high quality, while meeting customer, manufacturer and industry standards. The Technician II, Returns assists and mentors Technician I level employees to perform all parts of the job and ensure that all refurbishment processes are followed.
Responsibilities: <ul> <li>Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems.</li> <li>Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work.</li> <li>Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion.</li> <li>Mentors, trains and assists Technician 1 to perform all parts of the job.</li> <li>Keeps certifications already obtained current and up to date and attains additional certifications required to repair equipment from different manufacturers.</li> <li>Receives returned inventory into the Refurbishment Lab and assists with location management (put-away) and auditing of Refurbished items in warehouse locations.</li> <li>Performs all other duties or special projects as assigned.</li> </ul>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>Associate Degree or relevant experience.</li> <li>3 years of relevant experience.</li> <li>Network+ or Security+ (CompTIA).</li> <li>A+/ITF+ (CompTIA).</li> <li>OEM Warranty certifications (HP, Lenovo, Dell) desired.</li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Min</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $21.63/Hr.</div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Max</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $27.04/Hr.</div> </div> </div>