Order Compliance Processor

You’re a multitasker, capable of moving a mile a minute and keeping everyone else on track. There’s an art and a science to a well-organized calendar—and nothing makes you happier than an empty inbox.

Merrimack, NH


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,what we do,who we are,why you should join us,orders,process,quality assurance,communication,knowledge,skills,additional information

Full Time

Salary Range: $19.65/Hr. - $24.57/Hr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. <br /> <br /><br />Operating under direct supervision of the Manager, Order Compliance and Operations, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Order Compliance Processor works directly with Federal Sales and other Administrative departments to perform quality control review of defined Federal delivery orders and release orders for fulfillment. The Order Compliance Processor also processes small customer purchase orders from the web, maintains or escalates sales orders errors in JDE to ensure contract compliance, and research backlog orders.
Responsibilities: <ul> <li>Quality control review of defined Federal delivery orders working with sales and other departments to ensure contract compliance. Release of such orders in GovC processing for fulfillment. <ul> <li>Reviews, per existing GovC Policies and Procedures, the customer Purchase order verifying sales order for: ex, bill to/ship to accounts, Purchase order number, purchase order total, Contract compliance.</li> <li>Confirms system order accurately reflects quote and delivery order.</li> <li>Releases order for fulfillment.</li> <li>Electronically files documents for audit trail.</li> <li>Possesses the ability to resolve issues utilizing company resources.</li> </ul> </li> <li>Checks status of backlogged orders. <ul> <li>Researches orders in the system that have not invoiced.</li> </ul> </li> <li>Corrects limited items on sales orders that do not conflict with Compliance.</li> <li>Adds multi order invoice complete SKUs.</li> <li>Adds credit lines for Ewaste and contract fees.</li> <li>Processes Small Customer Purchase Orders from the Web. <ul> <li>Creates AB number if one is not in the system.</li> <li>Creates Quote.</li> <li>Processes Order.</li> </ul> </li> <li>Performs all other duties or special projects as assigned.</li> </ul>
Requirements: <ul> <li>Basic computer knowledge with ability to operate keyboard for data entry.</li> <li>Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.</li> <li>Attention to detail in composing, keying, and proofing professional business materials.</li> <li>Customer-oriented with ability to listen to and anticipate needs of the customer.</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication.</li> <li>Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.</li> <li>Detail-oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.</li> <li>Interpersonal skills with ability to work well with all levels of the organization.</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.</li> <li>Good listening skills with ability to receive information completely and understand what is being said.</li> </ul> <br /><br />Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a &ldquo;live person.&rdquo;&nbsp;&nbsp;<br /><br /><br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Min</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $19.65/Hr.</div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Max</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $24.57/Hr.</div> </div> </div>