Dir Operations GlobalServe

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Remote, NY

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,what we do,who we are,why you should join us,leadership,operations,collaboration,technical,proficiency,skills

Full Time

Salary Range: $133,000.00/Yr. - $172,961.50/Yr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. <br /> <br /><br /><strong>GlobalServe Inc. manages global IT procurement by simplifying&nbsp;your supply chain with innovative technologies, proven processes, and validated in-country solutions. GlobalService Inc. seeks a dynamic and visionary Director of Operations to lead our global operational endeavors. This pivotal role demands a blend of strategic thinking, technological savvy, and operational expertise, managing teams across time zones and continents.</strong>
Responsibilities: <ul> <li><u>Team Leadership</u>: Spearhead management of both on-shore and off-shore operations teams. Implement rigorous processes, controls, and metrics to drive measurable performance improvements.</li> <li><u>Customer Onboarding</u>: Develop and manage efficient processes for onboarding new customers, ensuring a smooth and positive experience.</li> <li><u>Global Network Management</u>: Establish and lead processes to effectively manage a global network of suppliers and service providers.</li> <li><u>Operational Excellence</u>: Drive consistent operational and process improvements, ensuring the highest standards of operational efficiency.</li> <li><u>24x7 Operations Management</u>: Oversee operations that run round-the-clock, catering to a global customer base.</li> <li><u>Technology Integration</u>: Provide insightful feedback and inputs into proprietary operational management technology systems.</li> <li><u>Automation and Innovation</u>: Lead initiatives in automation using Robotic Process Automation (RPA) and Artificial Intelligence (AI) to enhance operational efficiency and quality.</li> <li><u>Performance Analytics</u>: Develop and manage a metrics-driven operational mechanism to evaluate the performance of global service providers.</li> <li><u>Collaborative Partnerships</u>: Work closely with the customer success and sales teams to drive client satisfaction and retention.</li> <li><u>System Connectivity</u>: Establish linkages and e-connectivity with customer procurement systems and delivery partner systems for enhanced transactional efficiency.</li> <li><u>Industry Relationships</u>: Build and maintain relationships with OEMs and Publishers for effective data sharing and collaboration.</li> <li><u>System and Process Design</u>: Lead the design and enhancement of systems and processes for product pricing, service visibility, and catalog management.</li> </ul>
Requirements: <ul> <li>Min. 12 years' progressive experience and proven success leading global teams.</li> <li>Advanced knowledge of advanced IT solutions.</li> <li>An independent thinker who excels with minimal oversight, showcasing self-driven initiative and decision-making prowess.</li> <li>Adept at navigating diverse and constrained environments, demonstrating flexibility and adaptability under varying conditions.</li> <li>Detail-oriented, with a keen eye for the minutiae that drive operational excellence.</li> <li>Committed to high-quality standards, setting and achieving benchmarks that reflect the best in industry practices.</li> <li>A unifying force capable of bringing together a geographically distributed team, fostering collaboration, and building a cohesive, high-performing unit across different cultures and timezones.</li> </ul> <br /> <p><strong>Join Us:</strong></p> <p>At GlobalServe, you'll have the opportunity to make a significant impact, steering operations in a direction that not only drives business success but also fosters innovation and growth. If you're ready for a challenge that&rsquo;s as rewarding as it is demanding, we'd love to hear from you.<br /><br /></p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Min</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $133,000.00/Yr.</div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Max</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $172,961.50/Yr.</div> </div> </div>