Sr. Desktop Technician

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Plano, TX


<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p>

keywords: position summary,position details,support,performance,experience,skills

Full Time

$27.00/Hr. - $29.00/Hr.

Overview: <p>Connection has a fantastic opportunity through our Technical Staffing division for a Sr. Desktop Support Technician at a well-known, Enterprise size organization. This is a direct-hire opportunity for Connection, working on-site for an outstanding end-client in the hospitality industry. The main building onsite has 2,500 end-users, and there is another building close down the street with an additional 400 end-users. This role will be a mix between phone support, deskside work, and executive support. Previous experience with executive support, support of Polycom devices, AV equipment, and basic troubleshooting skillset required. The individual must be very patient and driven to provide excellent customer service.</p> <p>&nbsp;</p> <p>This position is on-site, M-F, 8-5. This is an amazing opportunity to work in a collaborative, team environment! Hourly rate is $28-$29/hr.&nbsp;</p>
Responsibilities: <ul> <li>Provide Tier 2 Executive level support.</li> <li>Demonstrate excellent customer service skills.</li> <li>Ability to work alone or with a team.</li> <li>Willingness to go above and beyond.</li> <li>Other support activities include researching and recommending solutions.</li> <li>Working with vendors and backline teams to resolve issues.</li> </ul>
Requirements: <ul> <li>Knowledge configuring Win7 and 10 issues, MAC, MS Office Suite and installation of computers and printers.</li> <li>Working knowledge of Active Directory and network connectivity with TCP/IP, DNA, WINS, DHCP, and wireless.</li> <li>Strong troubleshooting skills.</li> <li>Previous experience supporting Polycom devices.&nbsp;</li> <li>Experience with AV equipment setup and MS Teams support.</li> <li>Excellent communication and customer service skills.</li> <li>Experience supporting Director and higher levels.</li> <li>Ability to multi-task and set priorities.</li> <li>Work independently with minimum supervision.</li> <li>Work under pressure and maintain composure.</li> <li>Must learn quickly, interact with a diverse population in a corporate environment.&nbsp;</li> </ul>