Sr. IT Support Technician

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Cromwell, CT

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,what we do,support,solutions,experience,skills

Full Time

$35.00/Yr. - $38.00/Yr.

Overview: <p><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif;">One of our amazing home healthcare clients in Cromwell, CT is seeking a contract Sr. IT Support Technician. This role will be 100% onsite, M-F 8AM-5PM. Some occasional local travel is required, and mileage is reimbursed. Contractors with Connection are eligible for medical, dental, and vision benefits that begin the first of the month following the month of hire, including an accrued wellness day and sick time off.</span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif;">This role will be a contract and will last roughly 6 months with the possibility to extend it longer. The rate of pay is $35-$38/hr.</span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif;">&nbsp;</span></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><strong><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif;">What We Do</span></strong></p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif;">We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.</span></p>
Responsibilities: <ul> <li>Researches, provides, and documents accurate solutions to user problems on a timely basis.</li> <li>Evaluates and prioritizes tickets.</li> <li>Updates and maintains helpdesk application tool through input of resolutions to issues and/or tracking of issues.</li> <li>Enters data on a timely basis and documents all troubleshooting steps.</li> <li>Monitors the successful resolution of the ticket and provides appropriate progress reporting and status as necessary.</li> <li>Monitors support activity and informs both team and management of any perceived trends in technical issues.</li> <li>Work very effectively with all IT groups needed to escalate issues as needed to ensure a timely resolution to all issues.</li> <li>Any other duties as assigned by Manager.</li> </ul>
Requirements: <ul> <li>5+ years' experience working in a senior position within a helpdesk support environment.</li> <li>Service desk experience, including Office365, ServiceNow experience and desktop support.&nbsp;</li> <li>Working knowledge to support internal desktop systems software and hardware, application training, and overall incident ownership and management.</li> <li>Ability to communicate technical information effectively to a non-technical audience.</li> <li>Professional work experience and aptitude.&nbsp;</li> <li>Ability to lead, participate in, and complete projects within specified timeframes.</li> </ul> <br /><br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Min</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $35.00/Yr.</div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Max</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $38.00/Yr.</div> </div> </div>