Desktop Support Technician - US REMOTE

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Remote, IL

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,position details,support,process,experience,skills,preferred,additional information

Full Time

$28.00/Hr. - $28.00/Hr.

Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician working remotely. This is a Contract opportunity that offers benefits. We are seeking a skilled Azure Active Directory Specialist to join our team for a special project involving the setup and migration of user accounts. This project entails connecting approximately 70-80 users, who currently have Entra IDs but are not connected to our domain, to Azure Active Directory. The role requires a combination of technical expertise in Azure AD, strong desktop support skills, and exceptional customer service abilities to guide users through the setup process.
Responsibilities: <ul> <li>Schedule appointments with users to facilitate the setup/migration process.</li> <li>Guide users through connecting their Entra IDs and devices to our domain in Azure Active Directory.</li> <li>Provide desktop support to ensure seamless integration and troubleshoot any connectivity issues.</li> <li>Document user interactions and resolutions to maintain clear records of progress.</li> <li>Contribute to the development and improvement of standardized processes for user account setup and migration.</li> </ul>
Requirements: <ul> <li>Proven experience and proficiency with Azure Active Directory, including user and group management, device registration, and integration.</li> <li>Strong desktop support skills, with the ability to configure and troubleshoot devices within a domain environment.</li> <li>Excellent customer service skills, with a patient and empathetic approach to guiding users through technical processes.</li> <li>Ability to follow and contribute to the development of standardized, repeatable processes.</li> <li>Strong organizational skills and attention to detail, ensuring thorough documentation of user interactions and technical solutions.</li> </ul> <br /> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Certification in Azure Active Directory or related Microsoft technologies is a plus.</li> <li>Prior experience in a similar role involving user account setup or migration projects.</li> </ul> <br /> <p><strong>Additional Information:</strong></p> <ul> <li>This is a temporary project-based role with the possibility of extension based on project needs.</li> <li>Training on specific processes will be provided; however, a foundational understanding of Azure Active Directory and Desktop Support is required.</li> </ul>