Sr Director Upsell and Attach

Technology Solutions and You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers. Support

Remote, NY

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,what we do,who we are,why you should join us,management,analysis,teamwork,sales,knowledge,skills

Full Time

$170,000.00/Yr. - $221,000.00/Yr.

Overview: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>What We Do</strong></p> <p>We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.</p> <p>&nbsp;</p> <p><strong>Who We Are</strong></p> <p>Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.</p> <p>&nbsp;</p> <p><strong>Why You Should Join Us</strong></p> <p>You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.&nbsp; Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.&nbsp; We value the importance of our employees&rsquo; emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.&nbsp;You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness&nbsp;and Volunteer Time Off days.&nbsp;</p> </div> </div> </div> <h4 class="iCIMS_InfoMsg iCIMS_InfoField_Job">The Sr. Director of Upsell and Attach is directly responsible for optimizing sales performance, driving upsell and attach activities, and creating change in the sales culture to increase attach success.</h4> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">&nbsp;</div>
Responsibilities: <ul> <li>Creates change in sales culture to increase attach success.</li> <li>Identifies and creates the best combinations of products and services for upsell opportunities that align to our customers&rsquo; needs.</li> <li>Develops and implements Sales initiatives targeted toward upsell and attach activities</li> <li>Monitors key accounts and identifies upsell and cross-sell opportunities.</li> <li>Develops measurements and tracks sales success regarding upsell and attach</li> <li>Proactively identifies opportunities for sales trainings and upsell/attach activity</li> <li>Creates and delivers training as needed</li> <li>Creates relationships with sales, customers, and partners to upsell product.</li> <li>Oversees a team of direct reports. (3)</li> <li>Works with IT and Operations to facilitate systemic and transactional attach.</li> <li>Develops and implements strategies to improve our sales &amp; service process to ensure alignment of products and services with our customer&rsquo;s requirements</li> <li>Works closely with sales to leverage best practices and create more effective methods of upselling products</li> <li>Analyzes existing processes for effectiveness and efficiencies; develops and implements new processes and procedures for effective and efficient sales operations.</li> <li>Partners with sales on process and customer experience initiatives.</li> <li>Facilitates an organization of continuous process improvement.</li> <li>Drives the effectiveness of current processes and procedures to drive change to increase the efficiency sales teams</li> <li>Collaborates daily with all operational areas within the company to implement business process efficiencies and facilitate order processing.</li> </ul>
Requirements: <ul> <li>Excellent written communication skills with ability to compose professional business communications via email, and proposals.</li> <li>Excellent verbal communication skills with ability to present professionally.</li> <li>Leadership skills with ability to manage and develop a cohesive team focused on streamlining process.</li> <li>Adaptable with ability to switch tasks based on shifting priorities.</li> <li>Interpersonal skills with ability to work well with all levels of the organization.</li> <li>Strong understanding of the IT channel.</li> <li>Driven to succeed with ability to meet deadlines and work under pressure.</li> <li>Strong understanding of sales, leadership, coaching, and motivating.</li> <li>Ability to effectively manage through change and have a proven ability to motivate others.</li> <li>Understanding upsell &amp; cross-sell opportunities and their context.</li> <li>Proven sales skills with the ability to analyze and cross-reference customer goals, usage, and product setup to create custom offerings.</li> </ul>