Prod Data Mgmt Specialist - PCC

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Exton, PA

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,position details,what we do,who we are,why you should join us,assist,process,quality assurance,support,communication,performance

Full Time

$46,350.00/Yr. - $57,938.00/Yr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.<br /><br /><br />Working under minimal supervision of the Supervisor, SKU Governance, referring only exceptional problems and issues for management review or approval, the SKU Governance Specialist operates through a call center structure and acts as a second-level resource for all Sales affiliates. Primary duties include creation and maintenance of SKUS for all approved vendors and managing the data related to vendor and SKU details. Handles entry level to complex SKU creation activities based on the vendor and program rules for associated business segments. SKU Governance support efforts include a reactive focus on customer-specific opportunities, while a proactive focus is applied to developing resources, reports and training for Sales and supporting teams. The SKU Governance Specialist maintains personal knowledge of vendor programs and contract procedures in order to make educated decisions that ensure SKU creation meets both vendor program and company audit compliance. The SKU Governance Specialist uses knowledge and experience to develop internal processes and documentation which limits liability to both the customer and Connection in terms of revenue loss, inability to sell vendor programs and associated fines.
Responsibilities: <ul> <li>Creates and maintains SKUs according to internal product and program naming conventions.</li> <li>Responds to Sales and support teams with regards to creation of SKUs as well as analysis of new vendor opportunities.</li> <li>Audits supplied information for accuracy.</li> <li>Responds to sales requests through call tracking tool within established Service Level, including (but not limited to): P &amp; A, new SKUs, SKU Reporting and price lists management.</li> <li>Tracks and submits vendor contracts until completion.</li> <li>Problem solves and uses prior experience to identify potential issues in SKU creation to avoid issues with order processing.</li> <li>EOL (end of life) SKU management.</li> <li>Assists with updates to existing SKUS.</li> <li>Assists with creation and maintenance for documents associated to SKU governance.</li> <li>Resolves issues and provides pre- and post-sales support.</li> <li>Maintains necessary SKU and vendor related reporting information.</li> <li>Creates and maintains necessary price lists.</li> <li>Maintains reporting relevant to SKU creation activities.</li> <li>Maintains updating of SKUS within the company ERP.</li> <li>Identifies process improvements and enhancements.</li> <li>Participates in and contributes to team goals.</li> </ul>
Requirements: <ul> <li>Identifies gaps in resources and documentation around SKU creation and works with Supervisor to develop trainings and resource updates for SKU Governance Team members, as well as Sales and Sales Support.</li> <li>Presents SKU Governance focused training sessions designed to support Sales &amp; Product Management initiatives.</li> <li>Maintains Team OneNote Notebook to keep vendor and program information, along with team processes and communication notes.</li> <li>Develops and maintains key vendor and Sales team relationships.</li> <li>Increases personal knowledge of vendor programs and contract procedures.</li> <li>Attends both internal and external trainings and webinars to identify vendor program and product changes.</li> <li>Builds relationships with Connection Sales and Support Teams, including Business Development Managers, Purchasing, Licensing Sales Specialists and Partner Development Specialists.</li> <li>Performs all other duties or special projects as assigned. Identifies the need for unique business drivers and make proposals for improved processes. Pursues strategies for enhancing the end-customer experience as it pertains to SKU Governance.</li> </ul>