Manager, Sales

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Merrimack, NH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,what we do,who we are,why you should join us,professional development,operations,goals,support,experience,skills,preferred,additional information

Full Time

$66,000.00/Yr. - $84,000.00/Yr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.<br /><br /><br />As a Manager of Sales, you oversee the daily operations of an inside sales team of Account Managers and Sales Support Representatives. You develop each member of your sales team through understanding individual development needs and proactively coaching and catering to those specific needs.
Responsibilities: <p><strong>Professional Development of Team Members:</strong></p> <ul> <li>Assess Cold Calling Capabilities: Observe team members&rsquo; performance through remote monitoring, direct monitoring, and joint customer calls.</li> <li>Collaborate with Sales Coaches on your new hires&rsquo; professional development.</li> <li>Constructive Feedback: Aid in all team members' (new and tenured) growth by regularly conducting one-on-one proactive coaching sessions, training, and skill development.</li> </ul> <br /> <p><strong>Goal Progress, Forecasting and Reporting:</strong></p> <ul> <li>Track team members&rsquo; progress towards achieving monthly, quarterly, and annual goals, and keep team members apprised of their progress.</li> <li>Conduct periodic business reviews for each Account Manager.</li> </ul> <br /> <p><strong>Daily Operations:</strong></p> <ul> <li>Ensure timely and accurate completion of timecards for payroll processing and address attendance or time recording issues promptly, involving HR as needed.</li> <li>Conducts ongoing and annual performance evaluations for assigned team members.</li> <li>Interviews and hires members of their sales teams.</li> <li>Serve as the first line of support to team members for logistics, customer issues, pricing inquiries, system and procedural questions, advice, and issue escalation.</li> <li>Produces business results through pipeline and deal management, vendor engagement, customer involvement, sound decision-making, and profitability management.</li> <li>Attends sales meetings and training sessions to enhance and maintain sales skills as well as technology industry trends.</li> </ul>
Requirements: <ul> <li>Working knowledge of Microsoft Office Suite with the ability to utilize email, create a document, or manipulate data in an Excel Spreadsheet.</li> <li>Experience working in a related technology field dealing with hardware, software and/or IT services.</li> <li>Previous outbound sales experience in an account management or account executive environment.</li> <li>Adept at proactively finding business opportunities within the existing customer base.</li> <li>Advanced knowledge of Business Development with the ability to create new lines of business.</li> <li>Negotiation skills with the ability to secure the best purchasing agreement for customers and the company.</li> <li>Previous experience working with a CRM tool with a general ability to understand how it integrates with an order management system.</li> <li>Organized state of mind with the ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines.</li> </ul> <br /> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Demonstrated Professional experience Managing or Coaching Inside Sales Teams.</li> <li>Experience with the Challenger Sales Method and/or Coaching for Performance techniques.</li> <li>Previous experience working in the IT Channel.</li> </ul> <br /> <p>Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a &ldquo;live person."</p>