Sr Technical Writer- PCC

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Merrimack, NH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,what we do,who we are,why you should join us,assist,documentation,quality assurance,skills,experience,initiative,communication,knowledge

Full Time

$93,000.00/Yr. - $119,862.00/Yr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.<br /><br />The Senior Technical Writer works independently with little or no direct supervision under guidance of the VP of IT Shared Services utilizing independent judgment and discretion in developing accurate documentation and materials needed to communicate necessary information to a project team and to both internal and external customers. Sr. Technical Writer oversees the creation and management of documentation in compliance with current Connection policies.
Responsibilities: <ul> <li>Creates and provides material for hard and soft copy documents to include manuals, on-line text, and Wiki environments.</li> <li>Assists in the development of web-based training, where applicable.</li> <li>Assists training department in development of curriculum and content for materials, as required.</li> <li>Aids the Information Technology teams in development of technical documentation when needed.</li> <li>Maintains and increases skills by keeping up with the latest developments in the field of technical communication.</li> <li>Assists Business Analysts and other department members in creating/importing requirements through technical documentation into the required program management tools.</li> <li>Ensures compliance with all corporate policies, procedures, standards, and audit activities.</li> <li>Ensures projects and tasks are successfully completed, and objectives effectively met, on time and within expectations.</li> <li>Works with key business segments and peer groups to ensure effective collaboration and communication around documentation requirements and related initiatives.</li> <li>Performs all other duties or special projects as assigned.</li> </ul>
Requirements: <ul> <li>Experience developing diverse types of documentation such as user manuals, implementation guides, tutorials, white papers, and/or programming guides.</li> <li>Technical aptitude with ability to develop an understanding of the products and solutions delivered and able to quickly learn and understand technical solutions.</li> <li>Excellent verbal and written communication skills with strong technical skills and the ability to interact with engineering and end-users across all technical levels.</li> <li>Proven ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.</li> <li>Strong writing, editing and proofreading skills.</li> <li>Advanced skills in Microsoft Office products such as Word, Excel, and Visio.</li> <li>Working knowledge of authoring and editing tools such as Adobe and other various tools in the execution of documentation delivery.</li> <li>Experience with effective collaboration with all levels of business management in defining, justifying, and executing the enterprise voice strategy.</li> <li>Cross-functional experience with ability to work in a shared services support paradigm leveraging resources from multiple divisions and geographic locations.</li> <li>Adaptable with ability to switch tasks based on shifting priorities in a fast-paced environment.</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Interpersonal skills with ability to work well with all levels of the organization.</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines.</li> <li>Quick study with ability to master a situation or learn new things with minimum direction or training.</li> </ul>