IT Support Field Technician

Managed Services / LCS / Staffing

Eagle Mountain, UT

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,support,performance,travel,experience,knowledge

Full Time

$28.00/Hr. - $30.00/Hr.

Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Desktop / Field Technician in Eagle Mountain, UT 84005. This is a Contract opportunity that and offers outstanding benefits.<br />
Responsibilities: <ul> <li>Provide desktop support and IT services to various company locations.</li> <li>Diagnose and resolve hardware and software issues on company devices including PCs, printers, and servers.</li> <li>Handle moves, adds, and changes (MAC) responsibilities efficiently.</li> <li>Install and configure hardware and software as needed.</li> <li>Perform basic networking troubleshooting tasks to ensure smooth operations.</li> <li>Utilize general knowledge of Active Directory for user and device management.</li> <li>Deliver world-class customer service to company on-site locations, ensuring customer satisfaction.</li> <li>Travel to various locations as needed to provide field IT support services.</li> <li>Create, track, and resolve service tickets, determining priority levels and ensuring critical issues are addressed promptly.</li> <li>Install devices and collaborate with the network team to ensure devices operate smoothly.</li> <li>Perform server cable patching to maintain site operations.</li> <li>Maintain close and positive relationships with customers to ensure their IT needs are met.</li> </ul>
Requirements: <ul> <li>Minimum of 3+ years of desktop support and IT experience.</li> <li>Solid hardware and software troubleshooting skills.</li> <li>General knowledge of networking.</li> <li>Familiarity with Office 365 and Active Directory.</li> <li>Ability to perform moves, adds, and changes.</li> <li>Experience with installation and configuration of IT equipment.</li> <li>Willingness to travel between sites to provide hands-on technical support.</li> </ul>