Desktop/Field Technician - San Jose Area

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Remote, CA

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,technical,support,experience,skills,physical & travel requirements

Full Time

$34.00/Hr. - $38.00/Hr.

Overview: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in San Jose, CA. It is a contract position with&nbsp;6 months to start, with strong potential for extension.&nbsp;They will use their home as a base and travel to company sites in the surrounding region. The role is primarily on-site (at least 4 days/week) and offers benefits!</p> </div> </div> </div>
Responsibilities: <ul> <li>Travel locally to assigned client sites to provide IT support and hardware servicing.</li> <li>Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.</li> <li>Handle IT moves, adds, and changes, including installation and configuration of equipment.</li> <li>Perform basic networking tasks including cabling and troubleshooting connectivity.</li> <li>Collaborate with the network team and escalate issues as necessary.</li> <li>Set up and support MFA and mobile devices (phones and tablets).</li> <li>Provide friendly, responsive customer service to on-site staff.</li> <li>Create, manage, and resolve service tickets with attention to priority and impact.</li> <li>Maintain accurate documentation of activities and installations.</li> </ul>
Requirements: <ul> <li>3+ years of IT support or desktop support experience.</li> <li>Strong hardware/software troubleshooting skills.</li> <li>Basic networking knowledge and ability to perform cabling tasks.</li> <li>Familiarity with Active Directory and Office 365 (O365).</li> <li>Experience with mobile device setup and MFA.</li> <li>Excellent communication and customer service skills.</li> <li>Self-motivated and capable of working independently.&nbsp;</li> </ul> <br /> <p><strong>Physical &amp; Travel Requirements:</strong></p> <ul> <li>Travel between sites with mileage reimbursed at current IRS rate.</li> <li>Capable of lifting up to 15 lbs. (e.g., laptops, printers).</li> <li>Frequent walking, bending, and working in potentially loud or dusty environments.</li> <li>Initial training week (first week of employment) to be held in San Jose, CA &mdash; flight, lodging, and meals fully reimbursed.</li> </ul>