IT Application Support Specialist, Epicor, REMOTE

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Remote, GA

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,position details,support,assist,technical,experience,skills

Full Time

$80,000.00/Yr. - $90,000.00/Yr.

Overview: <p>Connection has a fantastic opportunity through our Technical Staffing division for an IT Application Support Specialist, working remote from GA area. This is a&nbsp;direct hire opportunity offering career growth, a competitive salary and excellent benefits including but not limited to Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account.</p> <p>Join a growing team as an IT Application Support Specialist, where you'll play a critical role in maintaining and optimizing business applications. This is a hands-on opportunity to work in a collaborative environment where your technical expertise will directly impact business operations and efficiency.</p>
Responsibilities: <ul> <li>Provide technical support and administration for Epicor ERP systems, ensuring optimal performance and reliability.</li> <li>Troubleshoot and resolve Level II helpdesk issues, assisting users with application-related challenges.</li> <li>Work with the Project Module in Epicor Classic or Epicor Kinetic, offering specialized knowledge beyond basic user experience.</li> <li>Assist with system maintenance, upgrades, and enhancements to improve operational workflows.</li> <li>Collaborate with internal teams to optimize and customize application functionalities based on business needs.</li> <li>Contribute to process improvements and support the scalability of IT systems in a growing organization.</li> </ul>
Requirements: <ul> <li>Epicor ERP expertise (beyond user-level experience); familiarity with the Project Module is required.</li> <li>Salesforce experience is a plus but not required.</li> <li>Background in IT support, application administration, or helpdesk troubleshooting.</li> <li>Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.</li> <li>Excellent communication skills and a proactive, customer-focused approach to support.</li> <li>Ability to thrive in a small but growing IT team, with opportunities for career advancement.</li> </ul> <br /> <p>This role is ideal for a motivated IT professional looking to expand their expertise in ERP systems while working in a supportive and innovative environment. If you're looking for a position with long-term growth potential, we'd love to hear from you!</p>