Project Coordinator - PCC Ohio

You’re a multitasker, capable of moving a mile a minute and keeping everyone else on track. There’s an art and a science to a well-organized calendar—and nothing makes you happier than an empty inbox.

Wilmington, OH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,position details,what we do,who we are,why you should join us,coordinate,reporting,sales,education & experience,additional information

Full Time

$19.23/Hr. - $23.85/Hr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /><br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.<br /><br /><br /><strong>Project Coordinator</strong><br /> <br /> <p>Working under supervision of the Team Leader, Customer Experience ,and in conjunction with the Sr Project Coordinator, the Project Coordinator functions primarily as the coordinator of all assigned provisioning service projects and develops the internal plan for executing projects within the Customer Experience area by working with all associated teams within the TIDC. The Project Coordinator will refer escalated problems and issues for management review or approval. The Project Coordinator is the primary liaison between Sales and Services, from discovery to production orders to ensure timely and successful application of services for customer's orders.</p> <p>&nbsp;</p> <p>The Project Coordinator understands the responsibilities of other individuals/departments within the TIDC (Technology Integration and Distribution Center) to establish effective coordination between them and to make sure each is informed about the continuing needs of the Sales team, onboard and design projects and customer SLAs. They will assist members of the Project Management Office (PMO) in coordinating and executing onboarding related activities based on customer needs.&nbsp;</p>
Responsibilities: <ul> <li>Coordinates projects with Technical Services team from discovery to production and provides updates for all pre-production orders in the department.</li> <li class="rendered-text ql-editor-output">Serves as first point of contact and the liaison between the TIDC and Sales for all onboard and design requests (discovery, costing, RFP). Communicates updates to sales and customers on an ongoing basis.</li> <li class="rendered-text ql-editor-output">Manages and provides required customer reports by updating documents with key data points as it relates to any Distribution Center based service.</li> <li class="rendered-text ql-editor-output">Provides updates on all configuration orders to Sales and Sales Operations.</li> <li class="rendered-text ql-editor-output">Coordinates conference calls overviews on all configuration orders with sales.</li> <li class="rendered-text ql-editor-output">Works with sales team to problem solve scheduling conflicts.</li> <li class="rendered-text ql-editor-output">Acts as the direct point of contact for sales, sales operations, and customers to coordinate all business requirements (orders, SLAs, projects, reports, pre and post account management, communication) and manage inquiries and escalations.</li> <li class="rendered-text ql-editor-output">Works with Distribution Services team and Product Management team on order fulfillment and status updates for all customer orders in configuration lab or at a distribution partner.</li> </ul>
Requirements: <ul> <li>Degree Requirements: Associate Degree or the equivalent combination of education and work experience.</li> <li>Minimum years of work experience to qualify for role: 4 years.</li> <li>Total years of work experience to be fully proficient: 6 years.<br /><br /></li> </ul> <br />Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a &ldquo;live person.&rdquo;&nbsp;&nbsp;