Desktop Support Technician

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Gainesville, GA

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

keywords: position summary,position details,support,technical,experience,preferred,skills

Full Time

$27.00/Hr. - $29.00/Hr.

Overview: <p>Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician I/II. This is an onsite opportunity in the Gainesville, GA area. The opportunity is based on a contract basis with the possibility of extension.&nbsp; We offer excellent pay and benefits for contractors supporting leading childcare software that streamlines operations, boosts parent communication, and manages check-in, attendance, staff, tuition, and reporting.</p> <p>This role supports a Windows 11 migration initiative and is also responsible for assisting with day-to-day desktop support tickets and IT hardware inventory management. The ideal candidate will have 3&ndash;5 years of IT support experience, strong technical troubleshooting skills, and a proactive approach to end-user support and asset handling.</p>
Responsibilities: <ul> <li>Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and mobile devices in an enterprise environment.</li> <li>Assist with the Windows 11 migration project, including imaging, device upgrades, configuration, and post-deployment user support.</li> <li>Respond to and resolve desktop support tickets, escalating issues as necessary.</li> <li>Support and troubleshoot Windows 10/11, Office 365, and standard business applications.</li> <li>Assist with&nbsp;<strong>i</strong>nventory and organization of legacy IT hardware and assets, ensuring accurate documentation and asset tracking.</li> <li>Deploy and configure new IT hardware; perform equipment setup and user onboarding tasks.</li> <li>Document all work performed in the ticketing system (e.g., ServiceNow, Jira).</li> <li>Collaborate with network, systems, and help desk teams to ensure timely resolution of issues and consistent IT service delivery.</li> </ul>
Requirements: <ul> <li>3&ndash;5 years of experience in desktop or IT support roles.</li> <li>Proficient with Windows 10/11, Microsoft Office 365, and hardware troubleshooting.</li> <li>Experience with desktop imaging, software deployment, and remote support tools.</li> <li>Understanding of IT asset management or inventory best practices.</li> <li>Familiarity with ticketing systems and documentation processes.</li> <li>Excellent communication and customer service skills.</li> <li>Ability to prioritize tasks and work independently in a dynamic environment.</li> </ul> <br /> <p><strong>Preferred Qualifications:<br /><br /></strong></p> <ul> <li>Experience supporting a Windows 11 rollout or large-scale migration.</li> <li>Knowledge of Active Directory and basic user account administration.</li> <li>IT certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-101 are a plus.</li> </ul>