Sr Program Manager

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Schaumburg, IL

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers&rsquo; IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we&rsquo;re a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose.</strong></p> https://www.connection.com/

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Full Time

$135,500.00/Yr. - $176,250.00/Yr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Responsibilities: <ul> <li>Responsible for large, global programs involving complex scopes of services involving delivery of technology solutions and serves as primary point of contact.</li> <li>Provides program support across the globe as required for customers, partners, program / project resources across varying time zones.</li> <li>Ensures alignment of all project management activities with the company&rsquo;s strategic goals, providing unified direction across the globe.</li> <li>Establishes and executes program governance using Connection standard governance models as a guide.</li> <li>Collaborates with project managers to ensure project governance is executed consistently across the program.</li> <li>Develops or oversees the development of relevant program artifacts to deliver contractual services utilizing judgment and discretion based on the agreed deliverables.</li> <li>Proactively manages, controls and drives scope, budget, and schedule for the overall program.</li> <li>Facilitates communication, risk, resource, scope, financial, escalation, and contract management between projects within the program while also identifying and managing interdependencies between projects.</li> <li>Proactively analyzes program risks and develop effective mitigation strategies to minimize/eliminate risks, develops program-level milestone schedules by consolidating individual project schedules, and develops detailed communication plans across large, global programs.</li> <li>Utilizes internal resources across departments and third-party service providers to fulfill program requirements.</li> <li>Captures requirements for program metrics, KPIs, or other performance indicators. Develops required performance reports/dashboards.</li> <li>Utilizes performance reports to identify opportunities for continues improvement with program delivery.</li> <li>Mentors team members.</li> <li>Assists Account Team and/or Technical Sales Organization with solutioning, budget development, timeline development for potential programs. Assist with the development of RFI/RFP response content as required.</li> <li>Recommends process improvements &amp; moves forward plans.</li> <li>Oversees program budget which is a consolidation of individual project budgets.</li> <li>Maintains PDUs for PMP/PgMP certification.</li> <li>Completes required corporate training.</li> <li>Performs all other duties as assigned.</li> </ul>
Requirements: <ul> <li>Bachelor's degree with a focus in Computer Science, Engineering, Business, Project Management, or related area with 13-15 years of working experience.</li> <li>Preferred certifications: PMP, PgMP preferred.</li> <li>Advanced working knowledge of Microsoft Excel, Word, PowerPoint, MS Project, Visio.</li> <li>Experience using Microsoft Word templates to create Change Orders and project artifacts and deliverables.</li> <li>Experience creating project schedules using Microsoft Project.</li> <li>Advanced working knowledge of program management methodology and techniques with ability to manage engagements from beginning to end.</li> <li>Proven experience with requirements gathering.</li> <li>Proven experience with data analysis &amp; recommendations.</li> <li>Understanding of the wider objectives of the program.</li> <li>Ability to work positively with the wide range of individuals involved in program management.</li> <li>Strong leadership and management skills.</li> <li>Excellent knowledge of budgeting and resource allocation procedures.</li> <li>Advanced knowledge of mitigation strategies schedules, and communication plans.</li> <li>Customer oriented with ability to listen to and anticipate needs of the customer.</li> <li>Attention to detail in composing and proofing professional business materials.</li> <li>Adaptable with ability to switch tasks based on shifting priorities and to work flexible hours to accommodate client's time zones.</li> <li>Excellent verbal communication skills with ability to present professional demonstrations.</li> <li>Excellent written communication skills with ability to compose professional business communications and analysis documents.</li> <li>Creative with ability to develop original solutions or innovative ways to resolve problems.</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Self-motivated with ability to work independently as well as with all levels of an organization.</li> </ul> <br /><strong>Additional preferred competencies or preferred qualifications:</strong><br /><br /> <ul> <li>Experience in IT professional services preferred.</li> <li>Experience working with third party vendors desired.</li> </ul>