Lead Field Technician - REMOTE

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Austin, TX

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose. We&rsquo;d love for you to join us and make your mark on the future of technology.&nbsp;</strong></p> https://www.connection.com/

keywords: position summary,position details,support,technical,quality assurance,coordinate,qualifications,skills

Full Time

$36.78/Hr. - $47.08/Hr.

Overview: <p>The Lead Field Technician serves as the senior technical resource for field operations, responsible for performing complex installations, deployments, troubleshooting technical issues, and leading field technicians to ensure projects are completed safely, efficiently, and to quality standards.</p> <p>This role combines hands-on technical work with field leadership, coordinating daily activities, mentoring technicians, and acting as the primary on-site liaison between customers, project managers, and internal teams. There is typically travel to different client sites.</p>
Responsibilities: <ul> <li>Lead and coordinate daily activities of field technicians on various job sites. <ul> <li>Assign tasks, monitor progress, and ensure work meets quality and safety standards.</li> <li>Provide on-the-job training, mentoring, and technical guidance to field technicians.</li> </ul> </li> <li>Escalate complex technical or operational issues to management when necessary.</li> <li>Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.</li> <li>Troubleshoot and resolve technical problems in the field.</li> <li>Interpret technical drawings, schematics, and project documentation.</li> <li>Ensure all installations comply with company standards, manufacturer specifications, and regulatory requirements.</li> <li>Serve as the primary on-site contact for customers and internal stakeholders.</li> <li>Coordinate equipment, materials, and tools required for field work.</li> <li>Track project progress and provide status updates to management. <ul> <li>Ensure work is completed on schedule and within scope.</li> <li>Review completed work for quality and accuracy.</li> </ul> </li> <li>Identify opportunities to improve processes, efficiency, and customer satisfaction.</li> <li>Support continuous improvement initiatives within field operations.</li> </ul>
Requirements: <div id="requirements" class="job-summary-section ng-scope"> <div class="full-text ng-binding"> <ul> <li>Strong hands-on experience with field services, hardware deployments, and multi-site rollouts.</li> <li>Experience leading technicians or serving as the senior technical resource in the field.</li> <li>Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment.</li> <li>Ability to walk into a site, assess what is needed, and take control of execution.</li> <li>Comfortable operating in fast-paced, high-visibility environments.</li> <li>Strong communication skills with both technicians and client-facing site contacts.</li> <li>Professional presence, sound judgment, and ability to work independently.</li> <li>Ability to lift up to 30 lbs. as needed and work in various environmental conditions.</li> <li>Valid driver&rsquo;s license with ability to travel to job sites.</li> </ul> </div> </div> <div class="ng-scope">&nbsp;</div>