AI Power Platform Administrator

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Remote, NH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose. We&rsquo;d love for you to join us and make your mark on the future of technology.&nbsp;</strong></p> https://www.connection.com/

keywords: position summary,position details,authorized to work in the u.s.,what we do,who we are,why you should join us,management,support,evaluate,implementation,performance,create,documentation,technical,teamwork,solutions,experience,microsoft,skills,communication,proficiency,preferred certifications,additional preferred competencies

Full Time

$122,500.00/Yr. - $159,170.00/Yr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. <br /> <br />Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.<br /> <br />The AI Power Platform Administrator manages, supports, governs, and optimizes Microsoft Power Platform services, including Power Apps, Power Automate, Dataverse, Power BI, and Microsoft Copilot Studio. The AI Power Platform Administrator is responsible for platform administration, collaboration, environment management, security, governance, application lifecycle management (ALM), and support business users in building secure, compliant, and scalable low-code solutions.<br /><br />This role will also help business teams identify, design, and implement practical automation, analytics, and AI-assisted workflow solutions using Microsoft Power Platform, the administrator will work closely with IT, Security, Data Governance, Enterprise Applications, and business stakeholders across multiple departments. The position serves as a key liaison between technical teams and business users to understand requirements, communicate platform standards, coordinate governance activities, and ensure solutions remain secure, compliant, scalable, and aligned to organizational goals.
Responsibilities: <ul> <li>Administer Microsoft Copilot Studio Environment and agent governance.</li> <li>Manage AI agent deployments, permissions, lifecycle, and connector usage.</li> <li>Support AI governance, responsible AI practices, and compliance policies.</li> <li>Assist business users with solution promotion and agent lifecycle management.</li> <li>Administer Microsoft Power Platform environments using the Power Platform Admin Center.</li> <li>Create, configure, and manage Power Apps, Power Automate, Power Pages, Microsoft Copilot Studio Agents, and Dataverse environments.</li> <li>Manage Development, Test/UAT, and Production environments.</li> <li>Configure tenant-wide settings and governance controls.</li> <li>Monitor platform health, usage, and adoption trends.</li> <li>Create and manage environments based on approved business requirements.</li> <li>Implement and maintain an environment strategy aligned with organizational standards.</li> <li>Configure backup, restore, and retention practices where applicable.</li> <li>Manage capacity allocation, storage utilization, and environment lifecycle processes.</li> <li>Maintain naming standards, ownership records, and environment documentation.</li> <li>Meet with business users and stakeholder groups to understand processes, pain points, data needs, and opportunities for automation or intelligence.</li> <li>Translating business needs into clear user stories, workflow maps, solution outlines, acceptance criteria, and success measures.</li> <li>Identify when a solution is best addressed through Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, SharePoint, Teams, or a combination of these tools.</li> <li>Help users distinguish between personal productivity improvements, team-level workflows, departmental solutions, and enterprise systems that require formal IT delivery.</li> <li>Implement and manage Data Loss Prevention (DLP) policies.</li> <li>Manage security roles, role-based access control (RBAC), and least-privilege access.</li> <li>Coordinate with Security and Compliance teams on governance requirements.</li> <li>Implement and manage service accounts and security groups.</li> <li>Perform periodic audits of access, connector usage, applications, flows, and agents.</li> <li>Promote managed and unmanaged solutions between Development, Test, and Production environments.</li> <li>Manage solution exports, imports, connection references, and environment variables.</li> <li>Configure and support Power Platform pipelines or comparable deployment processes.</li> <li>Support source control and CI/CD best practices where adopted.</li> <li>Maintain standards and documentation for deployment readiness, rollback, and release governance.</li> <li>Monitor platform performance, availability, and service health.</li> <li>Respond to incidents, service requests, and platform-related support cases.</li> <li>Troubleshoot failed flows, connector issues, authentication failures, and environment access problems.</li> <li>Analyze recurring issues and recommend operational improvements.</li> <li>Escalate Microsoft service issues or critical defects through appropriate support channels.</li> <li>Manage and monitor standard, premium, and custom connectors.</li> <li>Support integration with Microsoft 365, SharePoint Online, Teams, Dynamics 365, Salesforce, ServiceNow, Azure services, SQL Server, REST APIs, and other enterprise systems.</li> <li>Configure, maintain, and monitor On-Premises Data Gateway connections where applicable.</li> <li>Partner with application owners and service owners to ensure integrations meet security and operational standards.</li> <li>Review solution outcomes with business owners and recommend improvements based on usage, feedback, errors, and changing business needs.</li> <li>Track common request patterns and identify opportunities for reusable templates, shared guidance, or broader enablement programs.</li> <li>Help teams measure time savings, process consistency, reporting improvements, user adoption, and risk reduction.</li> <li>Stay current with Microsoft 365 Copilot, Copilot Studio, Power Platform, and Power BI capabilities and translate new features into practical business use cases.</li> <li>Facilitate workshops, office hours, working sessions, and small-group coaching for business users building AI-enabled workflows and low-code solutions.</li> <li>Develop practical examples, templates, job aids, and guidance that help users become more self-sufficient.</li> <li>Help business teams evaluate existing manual processes and prioritize opportunities based on impact, effort, risk, and sustainability.</li> <li>Create clear documentation that explains how solutions work, who owns them, how they are maintained, and when to request IT support.</li> <li>Build trust with technical and non-technical users by communicating options, tradeoffs, constraints, and next steps in plain language.&nbsp;</li> </ul>
Requirements: <strong>Required competencies:</strong> <br /><br /> <ul> <li>3-5 years of relevant Microsoft Power Platform administration, Microsoft 365 administration, application support, or enterprise platform administration experience.</li> <li>Experience supporting enterprise Power Platform environments with multiple business stakeholders.</li> <li>Experience implementing governance, security, and access management standards.</li> <li>Experience managing multiple environments and application lifecycle processes.</li> <li>Power Platform Admin Center; Microsoft Copilot Studio; Microsoft CoPilot Power Apps; Power Automate; Power Pages; Dataverse; Microsoft Copilot Studio; Power BI administration awareness</li> <li>Microsoft Entra ID; security roles; RBAC; DLP policies; service accounts; Microsoft 365 administration; access reviews</li> <li>Solutions; managed/unmanaged packages; environment variables; connection references; Power Platform Pipelines; release documentation</li> <li>SharePoint Online; Teams; Azure services; SQL Server; REST APIs; ServiceNow or ITSM integrations; On-Premises Data Gateway</li> <li>PowerShell; JSON; basic API concepts; YAML preferred; familiarity with automation governance</li> <li>Business process analysis; requirements gathering; user stories; workflow mapping; facilitation; solution documentation; adoption planning</li> <li>Workflow design; approvals; notifications; conversational intake; Power Automate logic; connector behavior; exception handling; testing and iteration</li> <li>Strong troubleshooting, analytical, and problem-solving skills.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to create clear technical documentation, SOPs, and governance materials.</li> <li>Strong organizational skills with the ability to manage multiple priorities.</li> <li>Customer-service mindset with the ability to support technical and non-technical users.</li> <li>Ability to work collaboratively with Security, Infrastructure, Application, and Business teams.</li> <li>Maintains stable, secure, and well-governed Power Platform operations.</li> <li>Reduces governance, security, and compliance risk across apps, flows, connectors, and agents.</li> <li>Improves automation adoption while maintaining appropriate controls.</li> <li>Ensures successful Dev/Test/Prod promotion and release processes.</li> <li>Provides timely, high-quality support for incidents and service requests.</li> <li>Maintains accurate platform documentation, inventories, and administrative SOPs.</li> </ul> <br /><br /><strong>Additional preferred competencies:</strong><br /><br /> <ul> <li>Microsoft Certified: Power Platform Fundamentals (PL-900).</li> <li>Microsoft Certified: Power Platform Functional Consultant Associate (PL-200).</li> <li>Microsoft Certified: Power Platform Developer Associate (PL-400).</li> <li>Microsoft Certified: Power Platform Solution Architect Expert (PL-600).</li> <li>Microsoft Certified: Azure Administrator Associate (AZ-104).</li> <li>Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).</li> <li>Microsoft Copilot Studio administration and AI agent governance.</li> <li>AI governance, responsible AI, connector governance, and compliance programs.</li> <li>Power Platform Center of Excellence (CoE) implementation or operations.</li> <li>Enterprise environment strategy and governance.</li> <li>DevOps or CI/CD adoption for Power Platform solutions.</li> <li>ServiceNow or ITSM workflow automation and integrations.</li> <li>Large-scale Power Platform deployments across multiple departments or business units.&nbsp;</li> </ul>