Team Leader, Integration Center

From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy.

Wilmington, OH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose. We&rsquo;d love for you to join us and make your mark on the future of technology.&nbsp;</strong></p> https://www.connection.com/

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Full Time

$65,500.00/Yr. - $83,129.00/Yr.

Overview: Working under minimal supervision of the Sr Manager, Technical Services Operations, referring only exceptional problems and issues for management review or approval, the Integration Center Team Leader oversees and coordinates the daily operations of their assigned zone. Leads configuration/depot/kitting team ensuring strategic direction is followed and coaching is completed for success. Spends over 50% of their time working alongside the Technicians completing projects while maintaining a high level of productivity. Identifies training needs and ensures training is completed by technicians to perform their jobs and ensure their maximum productivity. Generates daily and weekly KPI reports to present to the management team. This position is a 2nd shift position. The hours are M-F 2:30pm - 11:00pm.<br /> <br /><strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. <br /> <br />Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities: <ul> <li>Oversees daily zone activities, including staff schedules, and manages daily processing operations to stay within planned departmental budget per direction of Sr Manager, Technical Services Ops. <ul> <li>Works closely with Director and managers to provide direction and growth strategies for the zone.</li> <li>Assigns tasks based on technician skills and ensures they are current on training and development to meet industry and manufacturer&rsquo;s standards.</li> <li>Communicates with various departments including sales and product management on status of orders</li> </ul> </li> <li>Leads Configuration/Depot/Kitting team ensuring strategic direction is followed and coaching is completed for success. <ul> <li>Provides continuous feedback on performance.</li> <li>Conducts annual performance evaluation.</li> <li>Develops and monitors goals and implements improvement plans as needed.</li> </ul> </li> <li>Identifies training needs and ensures training is completed by technicians to perform their jobs and ensure maximum productivity.</li> <li>Generates daily and weekly reports to present to the management team and to supporting departments. <ul> <li>Maintains reports to keep records and to find trends.</li> <li>Provides quality-related data to other departments as needed.</li> <li>Performs all other duties or special projects as assigned.</li> </ul> </li> </ul>
Requirements: <ul> <li>Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience.</li> <li>Leadership skills with ability to manage and develop a team.</li> <li>Strong understanding of and working knowledge of the value-added technology industry.</li> <li>Advanced Microsoft Office skills to include creating presentations, creating documents in Word to include advanced formatting, and creating spreadsheets.</li> <li>Advanced technical aptitude with ability to absorb and apply newly learned technical skills.</li> <li>Acute understanding of IT services with ability to manage configuration services.</li> <li>Knowledge of Lean methodologies with ability to utilize within the configuration center.</li> <li>Advanced Access skills to work with databases and reports.</li> <li>Attention to technical details with ability to perform research on technical issues using a variety of tools as well as written details.</li> <li>Advanced troubleshooting and problem-solving skills.</li> <li>Customer oriented with ability to listen to and anticipate needs of the customer.</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication.</li> <li>Adaptable with ability to switch tasks based on shifting priorities.</li> <li>Analytical with ability to draw conclusions from data, systematic and rational.</li> <li>Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems.</li> <li>Interpersonal skills with ability to work well with all levels of the organization.</li> <li>Intuitive with ability to perceive others' feelings and motives quickly from subtle signals.</li> <li>Supportive mentor with ability to guide and develop team members.</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.</li> <li>Quick study with ability to master a situation or learn new things with minimum direction or training.</li> </ul>