Sales Support Representative SLED

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Merrimack, NH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose. We&rsquo;d love for you to join us and make your mark on the future of technology.&nbsp;</strong></p> https://www.connection.com/

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Full Time

$18.99/Hr. - $22.98/Hr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. <br /> <br />Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.<br /><br />As a Sales Support Representative, SLED, you&rsquo;ll play an important role in delivering an exceptional customer experience and supporting account growth. You&rsquo;ll partner with Account Managers to coordinate orders, prepare quotes, resolve customer issues, and keep the sales process moving smoothly.
Responsibilities: <ul> <li>Support Account Managers and customers throughout the order fulfillment process.</li> <li>Enter and monitor orders to help ensure timely, satisfactory delivery.</li> <li>Prepare quotes, research product questions, and assist with bids.</li> <li>Address stock, credit, shipping, and backorder issues.</li> <li>Provide responsive, high-quality customer service.</li> <li>Proactively follow up on open orders and service concerns.</li> </ul>
Requirements: <ul> <li>High school diploma or equivalent.</li> <li>At least one year of relevant work experience.</li> <li>Intermediate to advanced Microsoft Office skills.</li> <li>Strong organization, communication, and multitasking abilities.</li> <li>Excellent attention to detail and adaptability.</li> <li>Ability to work independently and collaboratively.</li> <li>A customer-focused approach and ability to build effective relationships.</li> </ul> <br /><br />Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person."