Client Manager - GlobalServe

You’re a multitasker, capable of moving a mile a minute and keeping everyone else on track. There’s an art and a science to a well-organized calendar—and nothing makes you happier than an empty inbox.

Remote, NH

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose. We&rsquo;d love for you to join us and make your mark on the future of technology.&nbsp;</strong></p> https://www.connection.com/

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Full Time

$76,500.00/Yr. - $97,920.00/Yr.

Overview: <strong>What We Do:</strong><br /><br />We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.<br /> <br />GlobalServe Inc. (a division of Connection) manages global IT procurement by simplifying your supply chain with innovative technologies, proven processes, and validated in-country solutions. GlobalService Inc. seeks a dynamic and visionary IT Operations Manager to lead our global operational endeavors. This pivotal role demands a blend of strategic thinking, technological savvy, and operational expertise, managing teams across time zones and continents.<br /> <br /><strong>Who We Are:</strong><br /><br />Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.<br /> <br /><strong>Why You Should Join Us:</strong><br /><br />You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.<br /> <br /> <br /><strong>Job Summary:</strong><br /><br />The GlobalServe Client Manager manages a portfolio of existing GlobalServe customers and serves as the main point of contact for the overall account relationship. The Client Manager learns the customer's business, IT environment and global needs, uses account data and customer feedback to identify risks and opportunities, and works across GlobalServe, Connection, partners and OEMs to support the customer. The role is responsible for account growth, customer retention and progress toward revenue goals. <br /> <br />This role requires approx. 30% international travel.<br /> <br />Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities: <ul> <li>The Client Manager owns the overall client relationship and develops a clear account strategy and works with the customer to set short- and long-term goals for the account. <ul> <li>Maintains and manages the account pipeline and provides accurate revenue forecasts based on current opportunities and customer activity.</li> <li>Builds strong relationships with customer contacts at all levels, including executives.</li> <li>Learns the customer's business, IT environment, purchasing approach and global needs.</li> <li>Maintains regular customer contact through meetings, business reviews and onsite visits.</li> </ul> </li> <li>Uses dashboards, purchasing and services data, customer feedback and market information to identify trends, risks and new opportunities.</li> <li>Identifies ways GlobalServe and Connection can better support the customer and grow the relationship across hardware, software and services.</li> <li>Coordinates account activity across the GlobalServe organization, including Service Delivery, Supply Chain, Operations and Finance, while working closely with global partners, OEMs and Connection teams to support the customer. <ul> <li>Works with Supply Chain and global partners to support customer needs and address service or delivery issues.</li> </ul> </li> <li>Leads QBRs and EBRs and follows through on agreed actions.</li> <li>Drives toward revenue targets by identifying and developing growth opportunities within assigned accounts.</li> <li>Shares customer, market and country trends with the appropriate internal teams.</li> <li>Performs all other duties or special projects as assigned.</li> </ul>
Requirements: <ul> <li><strong>Experience:</strong> 7+ years of relevant experience in account management, sales, global IT procurement, or a related field.</li> <li><strong>Education:</strong> Bachelor&rsquo;s degree or an equivalent combination of education and professional experience.</li> <li>A proven ability to build trusted client relationships, strengthen account partnerships, and engage confidently with stakeholders at every level.</li> <li>A strategic, customer-focused mindset with the ability to translate business priorities, global requirements, and IT environments into actionable account plans.</li> <li>Strong commercial and financial acumen, including experience managing revenue, gross profit, pipelines, forecasts, and growth opportunities.</li> <li>Knowledge of global IT procurement and the hardware, software, and services lifecycle.</li> <li>A collaborative approach and the ability to work effectively across GlobalServe, Connection, OEMs, and global partners to deliver an exceptional customer experience.</li> <li>A track record of achieving goals through consultative selling, upselling, and identifying new opportunities within existing accounts.</li> <li>Excellent written, verbal, and presentation skills, with the confidence to lead customer meetings and communicate effectively with executives.</li> <li>Strong analytical and problem-solving skills, with the curiosity to ask thoughtful questions, uncover root causes, and use account data to guide decisions.</li> <li></li> </ul> <br /> <p>Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person."&nbsp;&nbsp;</p>