Microsoft Solutions Associate

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

US - Remote

CONNECTION

<p><strong>At Connection, our purpose is simple: we connect people with technology. From hardware&mdash;PCs, printers, servers, and more&mdash;to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world&mdash;still driven by that startup mentality and guided by our original purpose. We&rsquo;d love for you to join us and make your mark on the future of technology.&nbsp;</strong></p> https://www.connection.com/

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Full Time

$28.85/Hr. - $36.74/Hr.

Overview: <p><span class="text-primary">Connection Services has a fantastic opportunity for a Microsoft Solutions Associate, working remotely. Excellent opportunity to work for a top VAR offering excellent benefits including yearly bonus, 3 weeks paid PTO, tuition reimbursement, excellent benefits, etc.; opportunity for growth.<br /><br />Working under minimal supervision of the Manager of Microsoft Solution Sales, referring only exceptional problems and issues for management review or approval, the Microsoft Solution Associate (MSA) acts as a resource dedicated to supporting Account Managers and customers with their Microsoft Volume Licensing program, product, and pricing needs. Works with customers to understand their business needs and to provide up to an intermediate level of solution guidance, making recommendations for purchasing options to our customers/prospects and Account Managers on Microsoft Modern Workplace, Azure, Professional Services and Managed Services. Trains Account Managers to provide efficient customer responses, utilize Connection tools including the MS Solution Sales Resource Page, Volume License Portal, and the Microsoft Product Cheat Sheets. The MSA actively participates in Connection and Microsoft trainings to acquire the mandatory knowledge base of the Azure Fundamentals and Microsoft 365 Fundamentals, and to keep themselves updated on new technologies and product offerings.</span></p> <p>&nbsp;</p> <p><strong>What We Do:</strong></p> <p>We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That&rsquo;s what we do. We&rsquo;re the IT Department&rsquo;s IT Department.</p> <p>&nbsp;</p> <p><strong>Who We Are:</strong></p> <p>Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It&rsquo;s what makes Connection unique&mdash;what drives us to innovate and create technology solutions that stand apart from the crowd. We&rsquo;d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.</p> <p>&nbsp;</p> <p><strong>Why You Should Join Us:</strong></p> <p>You&rsquo;ll find supportive teammates and a rewarding career at Connection&mdash;plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.&nbsp; Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.&nbsp; We value the importance of our employees&rsquo; emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.&nbsp;You&rsquo;ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.&nbsp;</p> <p>&nbsp;</p> <p>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</p>
Responsibilities: <ul class="list-disc ml-16"> <li class="ml-8" dir="ltr" value="1"><span class="text-primary">Acts as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft Solutions up to an intermediate knowledge level, providing recommendations that best fit the customer's goals. Refers more complex scenarios to higher level team members.</span></li> <li class="ml-8" dir="ltr" value="2"><span class="text-primary">Delivers industry-based insights to our customers focusing on pain points leading to Microsoft modern solutions.</span></li> <li class="ml-8" dir="ltr" value="3"><span class="text-primary">Provides Microsoft Volume Licensing (MVL) product, pricing and program guidance to Account Managers and customers.</span></li> <li class="ml-8" dir="ltr" value="4"><span class="text-primary">Utilizes a customer-first approach focusing on positioning value-added services to the customer, such as managed and professional services leading to customer transformation.</span></li> <li class="ml-8" dir="ltr" value="5"><span class="text-primary">Partner with POD SAs to identify and pipeline opportunities to sell Advanced Technology Products to Microsoft customers.</span></li> <li class="ml-8" dir="ltr" value="6"><span class="text-primary">Actively manages inbound Xcelerate requests from Account Managers in a timely fashion.</span></li> <li class="ml-8" dir="ltr" value="7"><span class="text-primary">Works within Connection's case management system to help process contract amendments, Customer Information Worksheets (CIW), Contact Information Change Request (CICR), supplemental Customer Price Sheet (CPS) orders, Direct billing orders, and Direct billing EA quoting, and adding customer online tenants.</span></li> <li class="ml-8" dir="ltr" value="8"><span class="text-primary">Works in conjunction with the Subscription Operations team on scheduled billing cases, Microsoft CSP orders that are held or have failed, product SKU creation, and all other relevant communications to Account Managers and customers.</span></li> <li class="ml-8" dir="ltr" value="10"><span class="text-primary">Communicates with and trains Account Managers in order to be able to provide efficient customer responses, utilizing tools including the MS Solution Sales Resource Page, Volume License Portal and the Microsoft Product Cheat Sheets.</span></li> <li class="ml-8" dir="ltr" value="11"><span class="text-primary">Stays current on programs, technical knowledge, market trends and operational models.</span></li> <li class="ml-8" dir="ltr" value="12"><span class="text-primary">Leverages self-paced Microsoft Training via Get License Ready and Partner University.</span></li> <li class="ml-8" dir="ltr" value="13"><span class="text-primary">Completes on-line research in order stay current with new product developments.</span></li> <li class="ml-8" dir="ltr" value="14"><span class="text-primary">Builds and maintains positive relations with vendor resources and account teams.</span></li> <li class="ml-8" dir="ltr" value="15"><span class="text-primary">Executes outbound sales development activity based on specific Connection or Microsoft campaigns.</span></li> <li class="ml-8" dir="ltr" value="16"><span class="text-primary">Meets quarterly goals and objectives specified by MS Solutions Sales Leadership.</span></li> <li class="ml-8" dir="ltr" value="17"><span class="text-primary">Completes Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire.</span></li> <li class="ml-8" dir="ltr" value="18"><span class="text-primary">Performs all other duties or special projects as assigned.</span></li> </ul>
Requirements: <ul class="list-disc ml-16"> <li class="ml-8" dir="ltr" value="1"><span class="text-primary">Working knowledge of Microsoft solutions and programs with ability to complete on the job training leading to certification.</span></li> <li class="ml-8" dir="ltr" value="2"><span class="text-primary">Proven sales, sales support or similar experience with ability to negotiate and present the best solutions.</span></li> <li class="ml-8" dir="ltr" value="3"><span class="text-primary">Intermediate Microsoft Excel skills with ability to present complex information to customers.</span></li> <li class="ml-8" dir="ltr" value="4"><span class="text-primary">Attention to detail in composing, keying, and proofing professional business materials.</span></li> <li class="ml-8" dir="ltr" value="5"><span class="text-primary">Adaptable with ability to switch tasks based on shifting priorities.</span></li> <li class="ml-8" dir="ltr" value="6"><span class="text-primary">Articulate with ability to express oneself clearly and professionally in written and oral communication.</span></li> <li class="ml-8" dir="ltr" value="7"><span class="text-primary">Interpersonal skills with ability to work well with all levels in the organization.</span></li> <li class="ml-8" dir="ltr" value="8"><span class="text-primary">Intuitive with ability to perceive others' feelings and motives quickly from subtle signals.</span></li> <li class="ml-8" dir="ltr" value="9"><span class="text-primary">Organized with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.</span></li> <li class="ml-8" dir="ltr" value="10"><span class="text-primary">Quick study with ability to master a situation or learn new things with minimum direction or training.</span></li> </ul> <p>&nbsp;</p> <p>Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person."</p>