HOST/CASHIER-CAFE

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Cactus Petes

Cactus Petes

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">CACTUS PETES CASINO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: benefits,grow,culture,management,compliance,customer care,assist,procedure,sales,skills,experience,professional,schedule,education,teamwork,communication

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul> <li>Adheres to all departmental and property policies and procedures regarding guest service standards.</li> <li>Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.</li> <li>Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.</li> <li>Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.</li> <li>Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.</li> <li>Familiar with restaurant food menu, including description, price, add-ons, and beverages.</li> <li>Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.</li> <li>Coordinates and controls the flow of the restaurant.</li> <li>Assigns stations to servers and bus persons.</li> <li>Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.</li> <li>Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.</li> <li>Resolves service issues according to established guidelines.</li> <li>Ensures dining and serving areas are set up and maintained according to standard.</li> <li>Knows and promotes current casino events and programs and can give guests directions to all casino areas.</li> <li>Answers telephone in a professional manner.</li> <li>Maintains strict confidentiality in all company matters.</li> </ul>
Requirements: <ul> <li>High School Diploma or equivalent required.</li> <li>Prior customer service experience in a fast-paced environment preferred.</li> <li>Previous cash handling experience a plus.</li> <li>Must have excellent customer service and interpersonal skills.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Must have excellent written and verbal communication skills; must be fluent and literate in English.</li> <li>Ability to operate a P.O.S. System and/or adding machine and make change.</li> <li>Must have basic math skills, including the ability to add, subtract, multiply, and divide.</li> <li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li> <li>Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.</li> <li>Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.</li> </ul>