CASINO OPERATIONS SUPERVISOR

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Cactus Petes

Cactus Petes

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">CACTUS PETES CASINO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,procedure,performance,compliance,assist,management,consulting,qualifications,communication,skills

Regular Full-Time

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.</li> <li>Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.</li> <li>Responsible for supporting compliance to departmental budgets.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.</li> <li>Ensures efficiency of Slot machines and related gaming equipment during assigned shift.</li> <li>Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.</li> <li>Assists with service light calls in accordance with established procedures.</li> <li>Notifies Slot Technicians if any technical issues arise.</li> <li>Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.</li> <li>Accounts for chips on assigned games. This includes making fills and credits as needed.</li> <li>Reports customer concerns to manager.</li> <li>Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.</li> <li>Maintains strict confidentiality in all departmental and company matters.</li> <li>Verifies and authorizes jackpot payouts.&nbsp;<span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">Supports and&nbsp;assists&nbsp;slot&nbsp;attendants&nbsp;and dealers&nbsp;on the&nbsp;casino&nbsp;floor.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">General monitoring of job performance of&nbsp;slot&nbsp;service specialists.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">Covers shifts&nbsp;for&nbsp;shift managers as needed.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">Assists&nbsp;casino patrons with&nbsp;general questions&nbsp;concerning the&nbsp;casino.</span><span data-ccp-props="{&quot;469777462&quot;:[9000,9360],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,0]}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for all activity that&nbsp;transpires&nbsp;on the casino floor&nbsp;relative&nbsp;to Slots and/or Table Games.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Informs and communicates all pertinent information to the&nbsp;Casino Manager.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Observes,&nbsp;verifies&nbsp;and supervises payout transactions&nbsp;relative&nbsp;to Slots/and or Table Games.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Oversees all significant monetary exchanges to ensure prompt and&nbsp;accurate&nbsp;execution of transactions.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Completes daily personnel assignments and re-assigns personnel based on business volumes, including but not limited to Early Outs and the opening and closing of games.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Communicates interdepartmentally on an ongoing basis with departments such as Marketing, Security and Surveillance.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Completes performance appraisals for direct reports, providing clear direction as needed to meet departmental&nbsp;standards and achieve both departmental&nbsp;and company goals. Adheres to&nbsp;all departmental&nbsp;and company policies and procedures.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for key control and associated documentation.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Responsible for training and communicating all procedural changes/modifications/new policies governing games that&nbsp;are added&nbsp;to the casino floor.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Must be able to work a flexible schedule including nights, weekends,&nbsp;holidays&nbsp;and fluctuating days off.</span></li> </ul> <br /><br />This job has supervisory responsibilities:<br /><br /> <ul> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Responsible for staff development and training programs.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Responsible for rewards and recognition program to maximize employee engagement.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Evaluates team members within department and delivers constructive feedback to employees&nbsp;regarding performance.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Determines&nbsp;recommendation for staffing (including interviewing and hiring) and scheduling (planning,&nbsp;assigning&nbsp;and directing work) to meet business needs.&nbsp;</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Determines&nbsp;work procedures and&nbsp;expedites&nbsp;workflow.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Responsible for employee performance (disciplining, coaching, counseling).</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200}">&nbsp;</span></li> </ul>
Requirements: <p><span data-contrast="auto">The requirements&nbsp;listed below are representative of the knowledge, skill, and/or ability&nbsp;required. Reasonable accommodations&nbsp;may be made&nbsp;to enable individuals with disabilities to perform the essential functions.&nbsp;Must be at least 21 years of age.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Two&nbsp;or more years&rsquo; experience in a casino environment in slots, table games, or slot performance.&nbsp;</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Proficient computer skills including Microsoft Office software (Word,&nbsp;Excel&nbsp;and Outlook).</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:720,&quot;469777462&quot;:[390],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Must have excellent organizational and communication skills.&nbsp;&nbsp;</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:720,&quot;469777462&quot;:[390],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability to&nbsp;write&nbsp;reports, and procedure manuals.</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the&nbsp;general public.</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</span><span data-ccp-props="{&quot;134245417&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;469777462&quot;:[375],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Demonstrated intermediate level of competence in the areas of&nbsp;ambition, customer service, engagement, leadership,&nbsp;business reasoning and emotional intelligence.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:0}">&nbsp;</span></li> </ul> <br /><br /> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>