Housekeeping Assistant Manager

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Cactus Petes

Cactus Petes

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">CACTUS PETES CASINO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

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Regular Full-Time

Starting from $48,496.33 annually, based on experi

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <ul> <li>Responsible for supervising staff and managing daily operations for the designated shift.</li> <li>Supports and monitors operational goals, performance, and profit objectives.</li> <li>Adheres to scheduling guidelines and coordinates with management on staffing or guest satisfaction concerns.</li> <li>Assists in the departmental budgeting process by providing recommendations and monitoring compliance; reports budget concerns to management.</li> <li>Actively promotes and models superior customer service in alignment with company standards and programs.</li> <li>Ensures all team members consistently deliver excellent guest service and addresses issues promptly.</li> <li>Ensures guest rooms are properly maintained and in good repair.</li> <li>Oversees daily cleaning of occupied rooms and preparation of rooms for new arrivals.</li> <li>Maintains adequate inventory levels of all housekeeping supplies.</li> <li>Tracks and accounts for linen and supply usage daily.</li> <li>Expedites and oversees special requests received from the Front Desk.</li> <li>Monitors and evaluates room cleanliness; provides feedback and recommendations for improvement.</li> <li>Oversees housekeeping operations during assigned shifts in the absence of the manager.</li> <li>Inspects vacant rooms to ensure cleanliness and readiness per housekeeping standards.</li> <li>Reports maintenance issues and ensures hotel property is protected from damage.</li> <li>Maintains compliance with OSHA and local health department safety standards.</li> <li>Monitors team member appearance, equipment, carts, and storage areas to ensure readiness and organization.</li> <li>Ensures storerooms are properly stocked with linens and supplies.</li> <li>Ensures regulatory compliance within area of responsibility and promptly reports potential issues to management.</li> <li>Maintains strict confidentiality regarding all departmental and company matters.</li> <li></li> </ul>
Requirements: <ul> <li>Associate degree (A.A.) in a related field, or a minimum of one (1) year of related experience and/or training, or an equivalent combination of education and experience.</li> <li>Strong written and verbal communication skills; fluent and literate in English.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Proficient in Microsoft Office applications, including Excel, Word, and Outlook.</li> <li>Ability to write reports, business correspondence, and procedure manuals.</li> <li>Skilled in interacting with guests, staff, and colleagues to resolve problems and conflicts diplomatically and tactfully.</li> <li>Capable of effectively presenting information and responding to questions from managers, clients, customers, and the general public.</li> <li>Able to perform the physical duties of all Housekeeping team members in emergency situations.</li> <li>Competent in basic math functions, including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals; able to compute rates, ratios, and percentages, and interpret bar graphs.</li> <li>Able to operate all Housekeeping equipment, including vacuum cleaners, floor machines, washers, dryers, carpet extractors, computers, copiers, mops, brooms, and handheld radios.</li> <li>Excellent customer service and organizational skills.</li> <li>Strong teamwork and communication abilities across all levels of the organization.</li> <li>Flexible and available to work all shifts, including nights, weekends, and holidays, as business needs require.</li> </ul>