FRONT DESK & PBX CLERK (FT)

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Cactus Petes

Cactus Petes

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">CACTUS PETES CASINO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,assist,compliance,customer care,reporting,qualifications

Regular Full-Time

Starting at $14.40 Based on experience

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</p> <p>&nbsp;</p> <p>Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.&nbsp;Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may&nbsp;vary&nbsp;by position.&nbsp;Paid time off is earned according to the local policy and increases with the length of employment.</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a>&nbsp;to discover how we empower team members to grow, thrive, and advance in their careers.</p>
Responsibilities: <ul> <li>Job Tasks must be finished&nbsp;in a timely manner&nbsp;according to department standards.</li> <li>Adhere to department and property policies and procedures&nbsp;regarding&nbsp;guest service standards.&nbsp;&nbsp;</li> <li>This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.&nbsp;</li> <li>Greet guests with a smile and pleasant disposition&nbsp;in a timely manner.&nbsp;</li> <li>Date-stamp, sort, and rack incoming mail and messages.&nbsp;</li> <li>Keep&nbsp;record&nbsp;of room availability and guest&rsquo;s accounts, manually or by computer.&nbsp;</li> <li>Compute&nbsp;bill, collect&nbsp;payment, and make&nbsp;change&nbsp;for guests.&nbsp;</li> <li>May post and correct charges to guest&rsquo;s folios (bills).&nbsp;</li> <li>Make and confirm room reservations for&nbsp;guests.&nbsp;&nbsp;</li> <li>Assist&nbsp;in the group sales&nbsp;efforts as specified by Hotel Leadership.&nbsp;</li> <li>Complete all necessary reports as assigned by your supervisor.&nbsp;</li> <li>Answer all incoming calls routed to the operator in a knowledgeable and professional manner; Alert other operators to calls holding.&nbsp;</li> <li>Direct calls to the proper extension.&nbsp;</li> <li>Make paging announcements in a clear and professional manner.&nbsp;</li> <li>Establish&nbsp;accurate&nbsp;accounts for players based on data entry guidelines, issue cards and explain the program to them.&nbsp;</li> <li>Update accounts with information changes and obtain missing information on player accounts.&nbsp;</li> <li>Answer questions about the&nbsp;MyChoice&nbsp;program, packages, transportation services, parking, facilities, hotels, restaurants, shopping, travel directions, and all events and promotions.&nbsp;</li> <li>Familiar with menu items, pricing, hours of operation and current specials with daily operations.&nbsp;</li> <li>Keep&nbsp;area&nbsp;neat,&nbsp;clean&nbsp;and stocked with necessary supplies, including Hotel Lobby.&nbsp;</li> <li>Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner.&nbsp;</li> <li>Always conduct oneself in a manner that reflects a positive professional image.&nbsp;</li> <li>Must be able to gain knowledge of the different coupons and&nbsp;expiration&nbsp;dates.&nbsp;</li> <li>Assist&nbsp;with training new team members until they are proficient and exceed Cactus Petes Casino Standards.&nbsp;</li> </ul>
Requirements: <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">High School Diploma or equivalent preferred.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:200,&quot;335559740&quot;:276}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Prior cash handling experience preferred.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Prior experience with computer&nbsp;required. Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Must be 17 years of age.</span></li> </ul>