RESTAURANT ASSISTANT MANAGER

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Cactus Petes

Cactus Petes

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">CACTUS PETES CASINO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: grow,teamwork,culture,quality assurance,customer service,assist,oversee,maintenance,deliver,research,schedule,performance,management,compliance,create,skills,consulting,degree,training,program,procedure,experience,analysis

Regular Full-Time

Starting at $43,888 annually

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.<br /> <br /> Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.<br /> <br /> Click <a href="https://www.pennentertainment.com/corp/careers/life-at-penn" target="_blank" rel="noopener noreferrer">HERE</a> to discover how we empower team members to grow, thrive, and advance in their careers.<br />
Responsibilities: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <ul> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Provide direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Deliver internal and external guest service the Cactus Petes way.&nbsp; Always exhibit a friendly and approachable demeanor.&nbsp; </span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Be polite and courteous when speaking with guests and team members.&nbsp; Look for and act upon opportunities to assist guests and team members.&nbsp; Be sincere and genuine during all interactions.&nbsp; Be prepared with the knowledge and skill required to be responsive to guests and team member&rsquo;s needs and questions.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Staff, schedule, evaluate, train, develop and monitor team members.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Promote the courteous treatment of customers and team members including resolving complaints, answering questions and providing general service.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Create and maintain records, reports and other documentation as required to meet company and business expectations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Observe and monitor staff adherence to health department regulations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Assist in developing and implementing department management plans including budgets, labor schedules and systems of accountability.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Ensure proper communication between front of house and back of house operations while taking ownership of all </span><span data-contrast="auto">responsible areas.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Ensure periodic quality checks for all products and service, i.e., greeting times.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Oversee and ensure all stations are properly stocked and set up.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Oversee and ensure all equipment and working conditions are well maintained.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Maintain the viability and integrity of all restaurant operations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li class="iCIMS_Expandable_Text"><span data-contrast="auto">Perform other duties as assigned by management.&nbsp;&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> </div> </div>
Requirements: <ul> <li>High school diploma or equivalent required.</li> <li>Minimum of one (1) year experience preferred in a fast-paced food service or similar environment.</li> <li>Bachelor&rsquo;s Degree in related field or equivalent experience preferred.</li> <li>Excellent skills in both written and oral communication.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li> <li>Responsible for staff development and training programs.</li> <li>Responsible for rewards and recognition program to maximize employee engagement.</li> <li>Evaluates team members within department and delivers constructive feedback to employees in regards to performance.</li> <li>Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow.</li> <li>Responsible for employee performance (disciplining, coaching, counseling).</li> </ul>