Call Center Agent 1 - Ocala


Ocala Financial Center - Ocala, FL, 34471

CAMPUS USA Credit Union

<p>CAMPUS USA Credit Union&nbsp;was originally chartered in 1935 as Gainesville Florida Campus Federal Credit Union, and was the first credit union on a U.S. College Campus.&nbsp;As a not-for-profit financial cooperative, we are owned by our members. So at CAMPUS, you&rsquo;re not just a member &ndash; you own the place!&nbsp;</p>

keywords: your role,essential functions,performance measurements,education,experience,schedule,compensation,benefits,philanthropy

Full Time

$37,000.00 - $46,200.00 Salary

Overview: <p class="ignore-global-css"><span class="ignore-global-css"><strong>Your Role</strong><br /><br />Assist members and potential members with phone requests by explaining products/services and resolving inquiries/issues. Must be a knowledgeable and effective communicator to promote products and services that enhance the member's financial relationship with Campus.</span></p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Essential Functions &amp; Responsibilities</strong></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Assist members with all loan needs and in accordance with the lending guidelines established by Campus.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Meets established call volume, production, call review scores, and availability goals.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Identifies cross-sell opportunities and cross-sells services to members.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Assures that appropriate records are maintained and required reports are prepared.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Adheres to and follows all governmental policies, regulations, internal processes and procedures.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Performs other related duties as assigned.</span></li> </ul> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Performance Measurements</strong></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Provides accurate, courteous, friendly, timely, and professional phone service to members and potential members (answers phone immediately -- responds to correspondence within one day).</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Provides accurate loan information and processes loan requests within Campus' guidelines.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Process member transactions with zero errors.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Successfully recommends new products or services to members.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Remains knowledgeable on all policies and procedures to ensure compliance with regulations.</span></li> </ul>
Responsibilities: <strong class="ignore-global-css"><strong class="ignore-global-css">Hours for this position are Monday to Friday from 10:00am - 6:00pm and 1-2 Saturdays per month from 9:00am-2:00pm.<br /><br /></strong></strong> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css"><br />Knowledge and Skills:</u></strong></span></p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Experience: PRIOR CALL CENTER EXPERIENCE, AND OR BANKING OR CREDIT UNION EXPERIENCE REQUIRED. Lending experience preferred.</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Education:</strong>&nbsp;A high school education or GED.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Interpersonal Skills:&nbsp;</strong>Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Other Skills:</strong>&nbsp;Excellent listening, telephone, written, and overall communication skills, problem solving, able to make decisions with minimal supervision. Strong technology skills; mobile devices, software applications, general knowledge of computers. Knowledgeable in Credit Union policies and procedures. NMLS registration is required.</span></p>
Requirements: <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css">Compensation<br /><br /><br /></u></strong>$37,000.00 - $46,200.00 Salary<br /><u class="ignore-global-css"></u><strong class="ignore-global-css"><u class="ignore-global-css"><br /><br /><br />Full Time Employee Benefits Package<br /><br /></u></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css">Full Time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401K with up to 5% company match, and Short- &amp; Long-Term Disability Insurance.&nbsp;<strong class="ignore-global-css">Additionally,</strong>&nbsp;Campus USA offers other benefits such as Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits. Campus USA Credit Union strongly encourages health, well-being and work-rest balance. We do everything we can to promote healthy, happy employees!<br /><br /><br /><strong><span style="text-decoration: underline;">Philanthropy<br /><br /></span></strong></span></p> <p>Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong><span style="text-decoration: underline;">&nbsp;</span></strong></span></p>