Call Center Agent 1


Call Center - Jonesville, FL, 32669

CAMPUS USA Credit Union

<p>CAMPUS USA Credit Union&nbsp;was originally chartered in 1935 as Gainesville Florida Campus Federal Credit Union, and was the first credit union on a U.S. College Campus.&nbsp;As a not-for-profit financial cooperative, we are owned by our members. So at CAMPUS, you&rsquo;re not just a member &ndash; you own the place!&nbsp;</p>

keywords: your role,essential functions,education,experience,schedule,compensation,benefits,philanthropy

Full Time

$40,934.00 Salary

Overview: <strong class="ignore-global-css">What does a day in the life of a CAMPUS Call Center Agent look like?&nbsp;</strong><strong class="ignore-global-css"><strong class="ignore-global-css">&nbsp;<a href="">Check out this video!<br /><br /></a></strong></strong> <p class="ignore-global-css">Assist members and potential members with phone requests by explaining products/services and resolving inquiries/issues. Must be a knowledgeable and effective communicator to promote products and services that enhance the member's financial relationship with Campus.</p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css">Essential Functions &amp; Responsibilities:<br /><br /></u></strong></p> <ul class="ignore-global-css"> <li class="ignore-global-css">Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.</li> <li class="ignore-global-css">Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.</li> <li class="ignore-global-css">Assist members with basic loan and lending questions.</li> <li class="ignore-global-css">Strives to meet established call volume, production, call review scores, and adherence goals.</li> <li class="ignore-global-css">Identifies cross-sell opportunities and cross-sells services to members.</li> <li class="ignore-global-css">Assures that appropriate records are maintained and required reports are prepared.</li> <li class="ignore-global-css">Performs other duties as assigned.</li> <li class="ignore-global-css">Adheres to and follows all governmental regulations and policies.</li> </ul> <p class="ignore-global-css">&nbsp;</p> <strong class="ignore-global-css"><a href=""><br /></a></strong>
Responsibilities: <strong class="ignore-global-css"><strong class="ignore-global-css">Hours for this position are Monday to Friday from 9:00am-5:00pm or 10:00am - 6:00pm and 1-2 Saturdays per month from 9:00am-2:00pm.<br /><br /></strong></strong> <p class="ignore-global-css"><strong class="ignore-global-css">Education:</strong></p> <ul class="ignore-global-css"> <li class="ignore-global-css">A high school education or GED.</li> </ul> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><strong class="ignore-global-css">Work Experience:</strong></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><strong class="ignore-global-css">Call Center Agent 1 - 0-1 year of similar or related experience.</strong></li> </ul> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><strong class="ignore-global-css">Knowledge, Skills, and Abilities:</strong></p> <ul class="ignore-global-css"> <li class="ignore-global-css">Discussions involve a high degree of confidentiality and discretion, requiring diplomacy and tact in communication.</li> <li class="ignore-global-css">Excellent listening, written, and overall communication skills.</li> <li class="ignore-global-css">Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.</li> </ul>
Requirements: <span style="text-decoration: underline;"><strong>Compensation</strong></span><br /><br />$40,934.00 Salary<br /><br /> <p class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css">Full Time Employee Benefits Package</u></strong></p> <p class="ignore-global-css">Full Time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401K with up to 5% company match, and Short- &amp; Long-Term Disability Insurance. Additionally, Campus USA offers other benefits such as Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits. Campus USA Credit Union strongly encourages health, well-being and work-rest balance. We do everything we can to promote healthy, happy employees!</p> <p class="ignore-global-css"><br /><br /><span style="text-decoration: underline;"><strong>Philanthropy</strong></span><br /><br />Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.</p>