Member Support Specialist 1

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Empower Park - Jonesville, FL, 32669

CAMPUS USA Credit Union

<p>CAMPUS USA Credit Union&nbsp;was originally chartered in 1935 as Gainesville Florida Campus Federal Credit Union, and was the first credit union on a U.S. College Campus.&nbsp;As a not-for-profit financial cooperative, we are owned by our members. So at CAMPUS, you&rsquo;re not just a member &ndash; you own the place!&nbsp;</p> https://campuscu.com/

keywords: your role,essential functions,education,experience,schedule,compensation,benefits,philanthropy

Full Time

$34,200.00 - $41,000.00 Salary

Overview: <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Your Role:</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css">Assists Outbound, Inbound, and Call Center employees with loan requests, providing clerical and administrative support needed to process, close, or modify member loans. Represents the credit union in a professional manner when greeting members and the public on the phone and in person at the reception desk, ensuring they are directed to the appropriate person. Accepts mail, packages, and deliveries at the reception desk and ensures they are picked up or distributed to the appropriate person or department.</span></p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Essential Functions &amp; Responsibilities:</strong></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Processes and disburses approved loans with appropriate paperwork and documentation.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Processes and opens approved new accounts with appropriate paperwork and documentation.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Monitors Capture queue and files documents to the appropriate account for retention.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Performs account maintenance in a timely manner with appropriate paperwork and documentation.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Answers the main switchboard and directs caller/member to the appropriate person or department.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Greets the public when they enter the credit union. Determines their needs and directs them to the appropriate person.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Receives mail/packages and distributes to the appropriate person or department.</span></li> </ul>
Responsibilities: <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">The hours for this position are:</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css">Monday &ndash; Friday: 10:00 AM - 6:00 PM</span></p> <p class="ignore-global-css"><span class="ignore-global-css">Saturdays: 1 - 2 per month from 8:45 AM &ndash; 2:15 PM<br /><br /></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><u class="ignore-global-css"><strong class="ignore-global-css">Education</strong></u></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">High School Diploma or GED.</span></li> </ul> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><u class="ignore-global-css"><strong class="ignore-global-css">Experience</strong></u></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">0 - 1 year of similar or related experience.</span></li> </ul> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><u class="ignore-global-css"><strong class="ignore-global-css">Other Skills</strong></u></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Attention to Detail</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Collaboration and Teamwork</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Communication</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Document Preparation</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Document Processing</span></li> <li class="ignore-global-css"><span class="ignore-global-css">General Office Software</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Loan Processing</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Multi-line phone system operations</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Problem Solving</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Reception and Gatekeeping</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Records Management</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Telephone Skills/Etiquette</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Time Management and Organization</span></li> </ul> <p class="ignore-global-css">&nbsp;</p>
Requirements: <span style="text-decoration: underline;"><strong>Compensation</strong></span><br /><br />$34,200.00 - $41,000.00 Salary<br /><br /><br /> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css">Full-Time Employee Benefits Package</u></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css">Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- &amp; Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!<br /><br /><br /></span><span style="text-decoration: underline;"><strong>Philanthropy</strong></span><br /><br />Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.</p>