Service Specialist 3 - Tower

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Tower Square - Gainesville, FL, 32608

CAMPUS USA Credit Union

<p>CAMPUS USA Credit Union&nbsp;was originally chartered in 1935 as Gainesville Florida Campus Federal Credit Union, and was the first credit union on a U.S. College Campus.&nbsp;As a not-for-profit financial cooperative, we are owned by our members. So at CAMPUS, you&rsquo;re not just a member &ndash; you own the place!&nbsp;</p> https://campuscu.com/

keywords: your role,essential functions,education,experience,schedule,compensation,benefits,philanthropy

Full Time

$48500.00 - $58200.00 Salary

Overview: <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Your Role:</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css">This position immediately greets and assists members and potential members by processing financial transactions, explaining services, setting up new accounts, and resolving issues. Aids the Service Center Manager in achieving financial and operational goals. Works collaboratively with all employees to ensure exceptional service is provided to every member and addresses any problems that arise. This sales and service position strives to establish relationships with members so that CAMPUS will be their primary financial institution.</span></p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">Essential Functions &amp; Responsibilities:</strong></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Receive and process member financial transactions including deposits, withdrawals, loan payments, transfers and other transactions as required.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Schedules and monitors daily activities associated with cash operations and the teller line; oversees cash management and vault/recycler/ATM custody.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Assists with branch audits.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Assists with training and development within the department.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Resolve some escalated member situations.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Sets a positive example to fellow co-workers in person and on social media.</span></li> </ul>
Responsibilities: <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><u class="ignore-global-css"><strong class="ignore-global-css">The hours for this position are:</strong></u></span></p> <p class="ignore-global-css"><span class="ignore-global-css">Monday &ndash; Thursday: 8:45 AM &ndash; 5:15 PM</span></p> <p class="ignore-global-css"><span class="ignore-global-css">Fridays: 8:45 AM &ndash; 5:15 PM / 9:45 AM &ndash; 6:15 PM (Alternating)</span></p> <p class="ignore-global-css"><span class="ignore-global-css">Saturdays: 2 - 3 per month from 8:45 AM &ndash; 12:15 PM</span></p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css">Education</u></strong></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">High School Diploma.</span></li> </ul> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><u class="ignore-global-css"><strong class="ignore-global-css">Experience</strong></u></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">3-5 years of similar or related experience.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">CAMPUS Member Service Operations Certification. New hires must complete Member Services Operations Certification within 18 months of employment.</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Supervisory experience preferred.</span></li> </ul> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><u class="ignore-global-css"><strong class="ignore-global-css">Other Skills</strong></u></span></p> <ul class="ignore-global-css"> <li class="ignore-global-css"><span class="ignore-global-css">Adaptability and Learning Agility</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Branch Opening/Closing Procedures</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Cash/Vault Management</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Communication</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Compliance</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Confidentiality and Discretion</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Cross-Selling</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Decision Making and Problem Solving</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Delegation and Task Management</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Excellent Member Service</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Microsoft Office Products</span></li> <li class="ignore-global-css"><span class="ignore-global-css">New Account Opening</span></li> <li class="ignore-global-css"><span class="ignore-global-css">Team Building and Motivation</span></li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css">&nbsp;</u></strong></span></p>
Requirements: <p class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">***Prior experience supervising a team will be considered an asset***</span></strong></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">***Level for this position will be assigned at offer based on skills and experience***</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">***All experience must be demonstrated on the application and verifiable.&nbsp;<br /><br /></strong></span><strong class="ignore-global-css">May underfill as a Service Specialist 2:&nbsp;</strong>Starting at $40,700</p> <br /> <div class="col-md-8 "><form action="https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails/apply?clientkey=6C95C93DF4AFB94909232233D6458AF5" method="post"> <div class="cardContainer shadow padding marginBottom formGroup row"> <div> <div class=" row"> <div id="jobQualifications-row" class="row formRowStandard "> <div class="formLine"> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><u class="ignore-global-css">Full-Time Employee Benefits Package</u></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css">Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- &amp; Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!</span></p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">EOE/AA including Veterans and Disabled</strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><br /><br /><br /><span style="text-decoration: underline;"><strong>Philanthropy</strong></span><br /><br />Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.<br /></span></p> <p class="ignore-global-css">&nbsp;</p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">EOE/AA including Veterans and Disabled</strong></span></p> </div> </div> </div> </div> <div>&nbsp;</div> </div> </form></div>