Billing Admin Specialist

Reporting to the Manager, Billing and Policy Maintenance, we are adding a Billing Admin Specialist to our team. You will be a key player on the team, responding to inquiries from credit unions and customers, running statistical reporting, and contributing to team projects. In addition, you will work closely with senior team members, learning the more complex aspects of the role. 

Burnaby, BC

Canadian Premier

<p><span style="font-weight: 400;">Our mission is to help families build secure tomorrows.&nbsp;&nbsp;</span></p> <p><span style="font-weight: 400;">Canadian Premier Life is a progressive company that&rsquo;s committed to creating a positive work environment for our people while offering the chance to build your career across a number of specialties. We&rsquo;re growing &ndash; and we want you to grow with us.&nbsp;</span><span style="font-weight: 400;">Coast-to-coast, for over 60 years, our focus has been to provide financial security to Canadians and their families in the face of uncertainties. Our insurance products are available through financial institutions, retailers, and other businesses, and we have over 2 million Canadian customers. An A-rated insurance company headquartered in Toronto, Ontario. We are a wholly owned and independently operated subsidiary of Securian Financial Group.&nbsp;<br /><br /></span><span style="font-weight: 400;">Everything we do here is driven by the genuine desire to make connections with our customers - listening, reflecting, responding.&nbsp;</span></p>

keywords: who we are,who we need,what's in it for you,assist,process,audit,collaborate,provide customer service,communication,the growth mindset,technical,experience,ownership


Overview: <p><strong>About Canadian Premier</strong></p> <p><span style="font-weight: 400;">At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers &ndash; listening, reflecting, responding &ndash; and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren&rsquo;t afraid to make decisions, and are driven to understand how their role fits into our vision; </span><span style="font-weight: 400;">to be the innovative insurer trusted by families to provide financial protection through partners who care.</span></p> <p><span style="font-weight: 400;">For more than 60 years, Canadian Premier has been committed to providing financial security to Canadians and their families in the face of uncertainties, insuring over two million customers coast-to-coast. Every day at Canadian Premier means a day spent helping Canadians and their families build secure tomorrows.</span></p> <p><span style="font-weight: 400;">Headquartered in Toronto, Ontario, with an office in Burnaby, British Columbia, we are a wholly owned and independently operated subsidiary of Securian Financial, a Fortune 500 company*.</span></p> <p><strong>Who we need&nbsp;&nbsp;</strong></p> <p>Reporting to the Manager, Billing and Policy Maintenance, we are adding a Billing Admin Specialist to our team. You will be a key player on the team, responding to inquiries from credit unions and customers, running statistical reporting, and contributing to team projects. In addition, you will work closely with senior team members, learning the more complex aspects of the role.&nbsp;</p> <p><strong>What's in it for you</strong></p> <p><em><strong>Collaboration, professional development, and career growth.&nbsp;</strong></em>You will be part of a close-knit team as part of a department and a company with endless opportunities for learning and growth. From direct mentorship, formal and informal training to career and succession planning, you will have the chance to increase your knowledge of the insurance industry, the products we offer, and our processes. You will have the chance to move up to a Senior Specialist or explore other opportunities in different business areas.&nbsp;</p>
Responsibilities: <p><strong>What you will do</strong></p> <ul> <li><strong>Process requests.&nbsp;</strong>You will process renewals, cancellations, refund approvals, and internal statistical reporting. You will complete certificate changes on the system (e.g., certificate cancellations, coverage changes, account changes, member information, beneficiary changes). You will support the Senior Billing Admin Specialist on complex files.</li> <li><strong>Assist.&nbsp;</strong>You will be part of projects relating to new business, banking mergers and conversions, account cancellations, and bulk clean up or edit requests.</li> <li><strong>Collaborate.</strong>&nbsp;You will seek out information from account executives, project managers, credit unions, and team members on projects.</li> <li><strong>Support audits.&nbsp;</strong>You will perform procedural steps to satisfy audit requirements and prepare required documentation and sample files for yearly audits. You will coordinate with an external auditor on audit timelines and inquiries.</li> <li><strong>Provide customer service.</strong>&nbsp;You will respond to inquiries via phone, email, or fax, communicating with insured members, team members within other departments, and internal/external partners to resolve billing inquiries regarding customer/member files and account balances.</li> </ul>
Requirements: <p><strong>What you bring</strong></p> <ul> <li><strong>The experience.</strong>&nbsp;You have several years of customer-facing experience responding to inquiries, generating reports, and maintaining requests. Ideally, you have direct exposure to or knowledge of basic financial or insurance industry terms.</li> <li><strong>The ownership.&nbsp;</strong>You hold yourself highly accountable for meeting your deliverables. You are analytical, detail-oriented, and can balance priorities, adapting quickly from one task to another. You can work autonomously in a fast-paced, deadline-oriented environment.</li> <li><strong>The communication skills.</strong>&nbsp;You have outstanding verbal and written abilities. You are comfortable communicating by phone or email with customers, internal teams, and external partners.</li> <li><strong>The technical skills.&nbsp;</strong>You are highly proficient in MS Excel and Word. You are comfortable with new tools and systems.</li> <li><strong>The growth mindset.&nbsp;</strong>You want to learn more about the insurance industry, billing, certificates, and claims. You are driven by the need to make the lives of others easier.</li> </ul> <p><strong>Why join us</strong></p> <p><span style="font-weight: 400;">When you're a Canadian Premier employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. For our newest team members to our most tenured, we're committed to being an employer that supports the person you want to be, at work and outside of it. We&rsquo;re growing &ndash; and we want you to grow with us.&nbsp;</span></p> <p><span style="font-weight: 400;">At Canadian Premier we know there&rsquo;s nothing more important than treating each other with respect, compassion, understanding, and dignity. Even though our family has grown over the years, we still maintain the entrepreneurial spirit that got us started. </span><a href=""><span style="font-weight: 400;">Watch </span><span style="font-weight: 400;">this video</span></a><span style="font-weight: 400;"> to learn more about our core values and our Canadian Premier family.</span></p> <p><em><span style="font-weight: 400;">Be part of a fast-paced company that offers you exciting opportunities to advance your career while you contribute to helping Canadians build secure tomorrows.&nbsp;</span></em></p> <p><span style="font-weight: 400;">Many of the individuals who lead our team have an impressive tenure with us, and every single one of them will tell you, it&rsquo;s about the people&mdash;the people we serve and the people we work with. We&rsquo;re a small organization with flexibility, openness, and responsiveness; with the security and resources to continue to do our work in a way that makes the most impact on our customers.&nbsp;</span></p> <p><em><span style="font-weight: 400;">Be a part of a place guided by people-focused not profit-driven values: </span></em><em><span style="font-weight: 400;">Communicate openly, be accountable, be curious, celebrate together as one family.</span></em><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">This is a place that stands behind work-life balance, an accessible leadership team, transparent communication, and an atmosphere that can only be described as family-focused. We continue to promote an engaged work-life balance throughout the pandemic with initiatives that include virtual town halls, casual online coffees, mental health workshops and employee appreciation packages. The very nature of what we do &ndash; listening to our customers &ndash; is the foundation of how we collaborate, learn from one another, embrace diverse perspectives, and hold each other up.&nbsp;</span></p> <p><span style="font-weight: 400;">We offer a competitive base salary with an annual incentive bonus plan, comprehensive benefits, and time off &ndash; needed to ensure you can live your best life every day:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Group Retirement Savings Plan (RRSP)&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A company match for Deferred Profit-Sharing Plan (DPSP)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comprehensive group benefits program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Professional growth and development opportunities through training and educational assistance programs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A flexible workplace policy</span></li> </ul> <p><span style="font-weight: 400;">If you have the majority of the qualifications we&rsquo;re looking for and you&rsquo;re interested in joining the team, we encourage you to express your interest by submitting an application. Apply now.</span></p> <p><em><span style="font-weight: 400;">Canadian Premier is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Canadian Premier will provide reasonable accommodations available to applicants with disabilities upon request during the recruitment process. Please contact </span></em><em><span style="font-weight: 400;"></span></em><em><span style="font-weight: 400;"> for accommodation requests.</span></em></p> <p><span style="font-weight: 400;">* Securian Financial is the marketing name for Securian Financial Group, Inc. and its affiliates. Insurance products are issued by its affiliated insurance companies. 2020 Fortune 500 Companies List, May 2020.</span></p>