Director Customer Success Management

<div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <p>Our client is a top player in electronics contract manufacturing, known worldwide for their quality and customer satisfaction. With a solid reputation for excellence across the globe, they're now looking for a talented Director Customer Success Management as part of their growth plans.</p> </div> </div> </div> </div>

Juarez, Mexico

Career Opportunities International (C.O.I.)

<p>Your Global Talent Partner</p> <p>Career Opportunities International (C.O.I.) is a dynamic and progressive international search firm with offices in the US and Europe. C.O.I. assists companies large and small, across international borders, to find highly qualified professionals to fill mid and upper-level management positions.</p> <p>We have an international team of executive recruiters and partners who understand business from a global perspective but also have an in-depth understanding of local business practices in a multi-cultural society. We are dedicated and experienced professionals with the ability to identify the perfect match in the shortest time possible.</p> <p>Our clients trust that we will maintain the highest standards of integrity with a commitment to deliver unsurpassed results.</p>

keywords: who you are,customer relationships,manage portfolios,leadership,regional collaboration,customer organization,development,relationship building,program management,softwares and systems,negotiation,sales and marketing,p&l management,organizational development,decision making,business acumen,analysis,language


Overview: <div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <p>We are looking for an experienced and growth-oriented Director Customer Success Management for our confidential global client in Mexico. This presents an exceptional opportunity for an ambitious and a hands-on individual skilled in excelling within a fast-paced environment.</p> </div> </div> </div> </div>
Responsibilities: <div class="page" title="Page 1"> <div class="section"> <div class="layoutArea"> <div class="column"> <ul> <li>Lead the Customer Success Management teams in Mexico</li> <li>Serve as the customer-facing, local representative of the company&rsquo;s customer organization</li> <li>Provide local leadership to the teams</li> <li>Manage customer relationships comprehensively, overseeing programs for both, existing and new customers</li> <li>Manage portfolios to drive growth, profitability, and cash flow</li> <li>Collaborate with colleagues in other regions to support business operations in Mexico</li> <li>Establish strong local Customer Success Management leaders/team in close collaboration with the Management Team</li> <li>Position and represent the company effectively to foster strong relationships with customers</li> </ul> </div> </div> </div> </div>
Requirements: <div class="page" title="Page 2"> <div class="section"> <div class="layoutArea"> <div class="column"> <ul> <li>Marketing and sales experience in electronics services</li> <li>P&amp;L management experience in similar industry</li> <li>Proficiency in program management for technology services</li> <li>Proven track record in industrial services</li> <li>Strong negotiation skills</li> <li>Customer-centric approach</li> <li>Leadership experience</li> <li>Proven track of organizational development</li> <li>Proficiency in SAP and business intelligence tools KPI management experience</li> <li>Strong business acumen, growth mindset, and hands-on personality</li> <li>Decision making expertise</li> <li>Financial savviness in pricing, profitability, and growth</li> <li>Effective communication skills in Spanish (native) and English (business fluency)</li> </ul> </div> </div> </div> </div>