Director Logistics Excellence

Join a leading multinational manufacturer within the durable goods industry.  Excellent opportunity for a Logistics professional with extensive ERP, CRM, Automation tool implementation experience.  Must be sales and service oriented!


Career Opportunities International (C.O.I.)

<p>Your Global Talent Partners</p> <p>Career Opportunities International (C.O.I.) is a dynamic and progressive international search firm with offices in the US and Europe. C.O.I. assists companies large and small, across international borders, to find highly qualified professionals to fill mid and upper-level management positions.</p> <p>We have an international team of executive recruiters and partners who understand business from a global perspective but also have an in-depth understanding of local business practices in a multi-cultural society. We are dedicated and experienced professionals with the ability to identify the perfect match in the shortest time possible.</p> <p>Our clients trust that we will maintain the highest standards of integrity with a commitment to deliver unsurpassed results.</p>

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Overview: <p>As our client continues to grow globally, the demand for continued excellence within their premium customer experience mission remains at the forefront.&nbsp;&nbsp; As a result, they are adding a <strong>Director Logistics Excellence</strong> to oversee &nbsp;demand coordination, forecasting, equipment and parts exporting and management of their customer care teams around the world to drive new and more efficient ways of working.&nbsp;&nbsp;</p> <p><strong>This role is all about change</strong>.&nbsp;&nbsp; We are looking for an experienced logistics and customer service professional who holds the value and passion to ensure the customer is first.&nbsp; This leader will have proven experience in &nbsp;developing and implementing state-of-the-art technology backed solutions in the order management process (start to finish) through efficient digital technology.&nbsp;&nbsp; A background in international logistics is critical as you will be hands-on in solving problems and ensuring orders are processed through automation tools in this complex international business with locations around the world.&nbsp; The ability to execute best in class service to the customer is at the core of this role.&nbsp;&nbsp;</p>
Responsibilities: <p>Customer Care Operations Management</p> <p>&nbsp;</p> <ul> <li>Accountable for global order management</li> <li>Relationship with distribution partners and end users to assess needs and address issues before they arise</li> <li>Business process re-engineering, strategic projects leadership</li> <li>Drive customer service operations to support profit and customer value increase</li> <li>Work and communicate cross functionally with leadership to ensure best in class service</li> <li>Engage, coach, develop and hire team members</li> <li>Data analysis to look for key trends, patterns and insights</li> </ul> <p>Customer Experience Strategy</p> <ul> <li>Provide innovative thinking to improve organizational capabilities and implement e-solutions globally for parts and equipment order management</li> <li>Influence strategic direction of company as it relates to customer development, customer satisfaction and customer loyalty</li> <li>Benchmark products and services against competition</li> <li>Leverage appropriate technology enhancements to support growth of sales, profits and customer loyalty</li> <li>Project management of customer experience initiatives</li> </ul> <p>&nbsp;</p>
Requirements: <p>Hands on / get things done leadership mentality</p> <p>Strategic thinking</p> <p>Creative, innovative, ability to see new ways of working through technology</p> <p>Ability to manage heavy workload independently</p> <p>Ability to work with global mindset and across cultures</p> <p>Ability to travel internationally</p> <p>Superior project management skills</p> <p>Strong financial acumen</p> <p>High degree of computer proficiency</p> <p>&nbsp;</p> <p><strong>Education and experience:</strong></p> <p>University degree in supply chain / logistics management preferred. &nbsp;</p> <p>Minimum 10 + years&rsquo; experience at senior level Logistics role complemented by a &nbsp;sales/service background</p> <p>Experience implementing high performing customer experience programs through CRM and ERP systems</p>