Area IT Support Specialist

<p class="p1"><em>As a pioneer in the Charter school movement,&nbsp;</em><em>CSUSA is one of the fastest-growing education&nbsp;</em><em>management organizations in the United States,&nbsp;</em><em>providing a wide variety of educational choices&nbsp;</em><em>to over 82,000 students in more than 150 schools&nbsp;</em><em>across Florida, South Carolina, North Carolina,&nbsp;</em><em>and Louisiana.</em></p> <strong>Charter Schools USA is an Equal Opportunity Employer.</strong>

FL, Bonita Springs-Bonita Springs Charter

Charter Schools USA (CSUSA)

As a pioneer in the Charter school movement, CSUSA is one of the fastest-growing education management organizations in the United States, providing a wide variety of educational choices to over 82,000 students in more than 150 schools across Florida, South Carolina, North Carolina, and Louisiana.<br /><br /><strong>Charter Schools USA is an Equal Opportunity Employer.</strong> https://www.charterschoolsusa.com/apps/pages/index.jsp?uREC_ID=394111&type=d

keywords: job purpose,analysis,support,maintenance,planning,performance,management,teamwork,quality assurance,compliance,technology,communication,experience,license,technical,degree,knowledge

Full-Time

Bonita Springs Charter-FL902

Overview: <p>Serve as an IT Support Specialist in maintaining &amp; supporting system availability of critical and non-essential school systems. Supports IT needs of assigned regional schools as determined by State IT team. Provides superior customer support to school administration, teachers, parents &amp; students per support structure established by State IT Team</p>
Responsibilities: <ul> <li>Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others.</li> <li>Monitor support requests to determine larger-scale issues.</li> <li>Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners</li> <li>Provide daily assistance within assigned regional area for end-user support, including, but not limited to computer hardware, software installation and upgrades, backups, and networking.</li> <li>Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the education environment.</li> <li>Escalate support requests &amp; issues as needed to State IT Escalation Team</li> <li>Maintain disaster recovery and prevention procedures.</li> <li>Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners</li> <li>Maintain and implement IT related documentation, SOPs, and best practice procedures.</li> <li>Be a technology liaison for schools, clients and vendors.</li> <li>Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.</li> <li>Perform other duties as delegated by Florida State IT Director, Manager, and Escalation team.</li> <li>Ensure adherence to best practice safety procedures.</li> <li>Review &amp; stay current on developments, literature and technical sources of information related to job.</li> <li>Follow federal and state laws, as well as company policies.</li> </ul> <br /> <br />
Requirements: <ul> <li></li> <li>Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, etc.</li> <li>Bachelor's degree in computer science, information systems or equivalent combination of education and experience</li> <li>2-5 years of experience supporting IT customers</li> <li>Advanced knowledge and experience resolving hardware and software issues in an enterprise environment</li> <li>Prior experience in a school environment is preferred but not required</li> <li>Commitment to company values</li> <li>Valid driver's license and reliable transportation required to allow for support of regionally assigned schools.</li> <li>Such alternatives to the above requirements as CSUSA may deem appropriate and acceptable.</li> </ul> <strong>SKILLS AND KNOWLEDGE</strong><br /> <ul> <li>Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities</li> <li>Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.</li> <li>Ability to organize and manage multiple priorities.</li> <li>Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.</li> <li>Strong customer orientation.</li> <li>Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.</li> <li>Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability; positive and professional phone etiquette.</li> <li>High performance teams and a strong team player.</li> <li>Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions.</li> <li>Proactive and takes initiative. Thinks creatively.</li> <li>Drives projects to completion. Insists on highest level of quality.</li> </ul> <br /><strong>WORK ENVIRONMENT</strong><br /> <p>While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:</p> <ul> <li>Usual office working conditions.</li> </ul> <br /><strong>PHYSICAL DEMANDS</strong><br /> <ul> <li>No physical exertion required.</li> <li>Travel within or outside of state.</li> <li>Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.</li> </ul>