Relationship Banker

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That’s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.</strong>

Benton Harbor, MI

Chemical Bank

<strong><strong>Since 1917, Chemical Bank's home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service.<br /></strong></strong> <p><strong>As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="https://www.chemicalbank.com/careers/">Careers Page</a>&nbsp;for more information.</strong></p> <br /> <p>&nbsp;</p> https://www.chemicalbank.com/

keywords: sales,teamwork,support,sales,process management,analysis,financial services,finance,experience,education,solutions,communication,sales,proficiency

Full-Time

Overview: </span></u></strong></span></p><p style="margin: 4.45pt 0in 0pt;"><span style='color: black; font-family: "Verdana",sans-serif; font-size: 9pt;'>The Relationship Banker delivers exceptional customer service while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The Relationship Banker also provides sales, service and operational support to the retail banking center team.</span></p><p style="margin: 8.05pt 0in 0pt;"><span style="font-size: 12pt;"><strong><u><span style='color: black; font-family: "Verdana",sans-serif;'><br/><br/>
Responsibilities: <p style="margin: 4.45pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Sales</span></strong></p> <ul> <li>Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners and operating a cash drawer when necessary.</li> <li>Consistently execute activities and behaviors to meet established, sales, cross-sell and referral goals; conduct outbound calls and facilitate relationship review conversations with new and existing customers to establish, retain and expand relationships.</li> <li>Analyze financial and personal data to develop a comprehensive understanding of customer needs, educate customers on various products and services, explaining key features and benefits to deliver appropriate solutions and close sales.</li> <li>Monitor and manage accounts and relationships with new and existing customers; contact customers after opening accounts as part of the customer on-boarding process.</li> <li>Maintain comprehensive knowledge of products and services to support customer needs; proactively support sales campaign initiatives.</li> </ul> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Operations</span></strong></p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Identify and resolve customer service issues; maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations.</li> <li>May provide assistance in completing procedures related to compliance, audit, opening and closing the banking center each day and support in training new and existing team members.</li> <li>May support the Banking Center Manager in providing overrides, and observing and providing feedback to the Teller team.</li> <li>Keep Banking Center Manager informed of all decisions, consequences, and results having an impact on people, costs, and/or quality of service that s/he is responsible for.</li> <li>Perform all duties in accordance with regulatory, operational, security and audit policies and procedures.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Other / Miscellaneous</span></strong></p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Actively participate and assist in the facilitation of daily and weekly banking center team meetings.</li> <li>Participate in Community Reinvestment Act efforts and activities.</li> <li>Provide support on sales campaigns and other initiatives.</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">&nbsp;</div>
Requirements: <ul> <li>High school diploma or equivalent required</li> <li>1 - 3 Years experience in function</li> <li>1 - 3 Years experience in industry</li> <li>NMLS registration required</li> <li>Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach.</li> <li>Proven track record in meeting and exceeding sales and service goals and initiatives; well-developed selling, cross-selling and referral skills.</li> <li>Thorough understanding of banking operations, product knowledge, sales, and new business development preferred.</li> <li>Strong attention to detail, while demonstrating accuracy in performing all work assignments. Excellent organization and time management skills.</li> <li>Excellent problem solving ability; able to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud.</li> <li>Proficiency in Microsoft Office required; core banking software experience preferred.</li> </ul> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 7.25pt 0in 0pt;">&nbsp;</p>