Banking Center Manager

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That&rsquo;s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.<br /><br /></strong>Member FDIC&nbsp; |&nbsp; Equal Housing Lender&nbsp;

Goshen, IN

Chemical Bank

<p><strong>Since 1917, Chemical Bank&rsquo;s home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. We pride ourselves on being an Equal Opportunity Employer.<br /><br />As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="https://www.chemicalbank.com/careers/">Careers Page</a>&nbsp;for more information.</strong></p> <br /> <p>&nbsp;</p> https://www.chemicalbank.com/

keywords: job summary,financial services,teamwork,analysis,management,sales,research,talent acquisition,relationships,operations,build,compliance,leadership,success,experience,education,solutions,degree,communication,proficiency,knowledge

Full-Time

Overview: <p style="margin-bottom: 0pt;"><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">The Banking Center Manager is responsible for managing the sales, service, profitability and operational activities of the banking center, in accordance with regulatory, compliance and procedural requirements. This includes ensuring exceptional customer service and leveraging that exceptional experience to grow the business foothold of the Bank in that particular market.</span></p> <p style="margin: 8.1pt 0in 0pt;"><span style="font-size: 12pt;"><strong><u><span style="font-family: 'Verdana',sans-serif;"><br /><br /></span></u></strong></span></p>
Responsibilities: <p style="margin: 4.45pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Team Leadership</span></strong></p> <ul> <li>Lead a team of sales and service professionals to meet and exceed sales and service goal targets, ensuring an exceptional customer experience, consistent with Chemical Bank's service standards.</li> </ul> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Recruit, develop and retain key talent for the banking center; ensure the training needs of the banking center team are met, including product knowledge and operational training.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Coach, mentor, guide, observe and provide feedback to team members; motivate, recognize and reward team members for achievement of sales and service goals.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Collaborate with Retail Sales Manager and HR in matters related to employee development, mentoring, compensation, recruitment, performance reviews and disciplinary action.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Facilitate daily, weekly, monthly banking center team meetings.</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Sales/Business Development</span></strong></p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Develop, implement and manage a plan to meet personal and banking center goals, capitalizing on the unique opportunities of the banking center market, which includes generating and retaining core deposits.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Generate new business through prospecting, outside calling, networking and referrals.</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Actively call on current customers to retain, strengthen and deepen relationships.</li> </ul> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <ul> <li>Build and leverage relationships with business partners to create referral opportunities across lines of business.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Monitor banking center activities and results to ensure sales success, keeping Retail Sales Manager abreast of successes and challenges.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Banking Center Management/Operations</span></strong></p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Responsible for the smooth and efficient operations of the banking center, ensuring that activities are completed in compliance with all applicable procedural and regulatory rules and guidelines.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>As a member of the platform team, act as a sales and service consultant to the customer; conduct relationship reviews, open new accounts, process loans and operate a cash drawer when necessary.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Research, identify and resolve complex customer problems / issues while providing the highest levels of customer service.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Ensure compliance and audit related activities are successfully completed in a timely manner and in accordance with prescribed protocol; identify operational and service deficiencies and implement</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Community Immersion </span></strong></p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Identify opportunities for community involvement; lead, participate and encourage team participation in the community/Community Reinvestment Act efforts and activities.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Identify key sponsorship, marketing and advertising connections.</li> </ul> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Other / Miscellaneous</span></strong></p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Provide support on sales campaigns and other initiatives.</li> </ul> <p>&nbsp;</p>
Requirements: <ul> <li>High school diploma or equivalent required</li> </ul> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Bachelor's degree preferred</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>3 - 5 Years experience in function</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>3 - 5 Years experience in industry</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>NMLS registration required</li> </ul> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <ul> <li>Demonstrated success in leading, motivating and influencing; strong coaching, motivational and training skills, focused on sales, service and operations.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Comprehensive knowledge and understanding of retail products, services, regulations and compliance.</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Results oriented, with proven success in consultative selling; ability to generate new business sales, retain existing business, and to close sales.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Excellent problem solving, decision making and organizational skills; strong attention to detail, customer responsiveness, and timely follow up/completion of tasks.</li> </ul> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <ul> <li>Proficiency in Microsoft Office and core banking software required.</li> </ul> <p>&nbsp;</p>