Teller - Part Time

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That’s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.</strong>

Grosse Pointe Woods, MI

Chemical Bank

<p><strong>Since 1917, Chemical Bank&rsquo;s home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. We pride ourselves on being an Equal Opportunity Employer.<br /><br />As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="https://www.chemicalbank.com/careers/">Careers Page</a>&nbsp;for more information.</strong></p> <br /> <p>&nbsp;</p> https://www.chemicalbank.com/

keywords: summary,maintain,process management,teamwork,analysis,support,customer care,financial services,experience,organization,education,customer care,technology,communication

Part-Time (20+ Hours/Week)

Overview: </span></span></strong></p><p style="margin: 3.35pt 0in 0pt;"><span style="color: black;">The Teller is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, ensuring prompt, efficient and accurate service. In addition, the Teller engages customers in dialogue to uncover needs for products and services.</span></p><p style="margin: 8pt 0in 0pt;"><strong><span style="text-decoration: underline;"><span style="color: black; font-size: 12pt;"><br/><br/>
Responsibilities: </span></span></strong></p><p style="margin: 6.35pt 0in 0pt;"><strong><span style="color: black;">Transactions/Cash </span></strong></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"><ul><li>Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check cashing, issuing cashier's checks, etc., while maintaining operational excellence and providing an exceptional customer experience.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary, while ensuring cash limits are not exceeded and securing against loss by ensuring safekeeping of money.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Balance cash drawer in accordance with Bank procedures and regulations.</span></p><p style="margin: 4.25pt 0in 0pt;"><strong><span style="color: black;">Sales/Customer Service</span></strong></p><p style="margin: 6pt 0in 0pt;"><span style="color: black;"></li><li>Support banking center goals, which includes assessing customer needs, promoting, cross selling, referring and educating customers on various the products and services offered by the bank. </span></p><p style="margin: 0in 0in 0pt;"><span style="color: black;"></li><li>Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits.</span></p><p style="margin: 5.75pt 0in 0pt;"><strong><span style="color: black;">Operations</span></strong></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Provide assistance in opening and closing procedures for the banking center. </span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>May assist with processing of ATM, night drop, and coin machine.</span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Understand the branch / bank's business objectives and goals.</span></p><p style="margin: 4.25pt 0in 0pt;"><strong><span style="color: rgb(64, 64, 64);">Compliance</span></strong></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Maintain a thorough understanding of regulatory, security, operational and audit compliance.</span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Provide assistance in audit related activities when necessary.</span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Maintain customer confidence and protect bank operations by keeping information confidential.</span></p><p style="margin: 9.5pt 0in 0pt;"><strong><span style="color: black;">Other / Miscellaneous</span></strong></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Actively participate in sales meetings and campaigns.</span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Participate in Community Reinvestment Act efforts and activities.</span></p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"> </h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin: 0px;"><strong><u><span style='color: black; font-family: "Verdana",sans-serif; font-size: 10pt;'></li></ul>
Requirements: </span></span></strong></p><p style="margin: 3.35pt 0in 0pt;"><span style="color: black;"><ul><li>High school diploma or equivalent required</span></p><p style="margin: 6pt 0in 0pt;"><span style="color: black;"></li><li>0 - 1 Years experience in function </span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>0 - 1 Years experience in industry</span></p><p style="margin: 4.25pt 0in 0pt;"></li><li>Prior cash handling and / or customer service experience required.</p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Basic computer skills using Windows-based software required; prior experience with bank specific software preferred.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach.</span></p><p style="margin: 5.75pt 0in 0pt;"><span style="color: black;"></li><li>Strong attention to detail, while demonstrating accuracy in performing all work assignments.</span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Excellent organization and time management skills.</span></p><p style="margin: 4.25pt 0in 0pt;"><span style="color: black;"></li><li>Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and / or fraud.</span></p><p style="margin: 20pt 0in 0pt;"><strong><span style="text-decoration: underline;"><span style="color: black; font-size: 12pt;"></li></ul>