Loan Servicing Specialist II

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That’s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.</strong>

Midland, MI

Chemical Bank

<p><strong>Since 1917, Chemical Bank&rsquo;s home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. We pride ourselves on being an Equal Opportunity Employer.<br /><br />As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="https://www.chemicalbank.com/careers/">Careers Page</a>&nbsp;for more information.</strong></p> <br /> <p>&nbsp;</p> https://www.chemicalbank.com/

keywords: performance,consulting,communication,financial services,compliance,research,organization,experience,education,solutions,technology,communication

Full-Time

Competitive Compensation and Benefits Package

Overview: </span></u></strong></p><p style="margin: 3.35pt 0in 0pt;"><span style="color: black;">This individual will perform a variety of customer service functions and general clerical duties for the department related to the payoff of all loan types. He or she also prepares documentation for the recordation of mortgage discharges, and prepare lien releases for all titled vehicles. He or she will make routine decisions without consulting their supervisor. They will seek approval on complex and unusual situations. </span></p><p style="margin: 8pt 0in 0pt;"><strong><u><span style="color: black; font-size: 12pt;"><br/><br/>
Responsibilities: <ul> <li>Accurately completes assignments, while observing specific deadlines as applicable to the position</li> <li>Completes basic research and maintenance to customer and loan accounts</li> <li>Runs branch capture daily</li> <li>Completes miscellaneous reconciliations for outside service providers</li> <li>Ensures compliance of applicable government regulations and requirements</li> <li>Maintains various spreadsheets to monitor and track loan pay off and loan release activity, and reviews monthly reports for exceptions</li> <li>Quotes loan payoff amounts to various entities</li> <li>Prepares UCC, discharges and lien releases for both open and closed loans</li> <li>Processes loan payments and payoffs received daily via mail</li> <li>Prepares &amp; mails correspondence to customers, sorts &amp; distributes incoming mail, and researches returned mail</li> <li>Answers calls from customers with account related questions and directs telephone calls to the appropriate department</li> </ul>
Requirements: <ul> <li>High school diploma or equivalent required</li> <li>1 - 3 Years experience in function</li> <li>1 - 3 Years experience in industry</li> <li>Good organizational and time management skills, with the ability to multitask</li> <li>Self-motivated and ability to work independently</li> <li>Strong attention to detail and accuracy</li> <li>Proficient in using the computer and computer software including Word, Excel, Browser, Synergy, Internet Explorer, and a 10 key calculator</li> <li>Problem solving skills and a strong attention to detail</li> <li>Must have proficient written communication skills and exceptional telephone skills</li> </ul> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 14.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 19.6pt 0in 0pt;">&nbsp;</p>