Senior Enhanced Support Specialist

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That&rsquo;s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.<br /><br /></strong>Member FDIC&nbsp; |&nbsp; Equal Housing Lender&nbsp;

Troy, MI

Chemical Bank

<p><strong>Since 1917, Chemical Bank&rsquo;s home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. We pride ourselves on being an Equal Opportunity Employer.<br /><br />As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="https://www.chemicalbank.com/careers/">Careers Page</a>&nbsp;for more information.</strong></p> <br /> <p>&nbsp;</p> https://www.chemicalbank.com/

keywords: relationships,leadership,support,teamwork,training,relationships,quality assurance,leadership,experience,knowledge,relationships,education,degree,financial services

Full-Time

Competitive Compensation and Benefits Package

Overview: </span></u></strong></p><p style="margin: 4.45pt 0in 0pt;"><span style='color: black; font-family: "Verdana",sans-serif; font-size: 9pt;'>The Business Client Services Senior Specialist provides enhanced support of Business & Treasury Management products/services and escalated client service to large Business clients from all markets including Business, Municipal Banking and Treasury Management. They are a center of expertise and mentor for Business Client Services Specialists by guiding team members in delivering outstanding client service and in the development & retention of client relationships.</span></p><p style="margin: 8.1pt 0in 0pt;"><strong><u><span style='color: black; font-family: "Verdana",sans-serif;'><br/><br/>
Responsibilities: <ul> <li>Provide enhanced and escalated client support by responding to incoming contacts from large and sensitive Business, Municipal Banking, and Treasury Management clients.</li> <li>Guide team in meeting department Service Levels and minimizing client wait times through proper time management by adhering to scheduled shift start/end times, lunch/break duration and personal time allowance.</li> <li>Collaborate with the Treasury Management Sales and eBanking Operations teams to follow up on new client setups and maintenance requests.</li> <li>Provide outbound training and technical support for new users and continuing education for existing users with regard to Business eBanking, ACH Origination, Wire Transfer, Remote Deposit, etc.</li> <li>Ensure quality tracking of client interactions and feedback through proper use of the client contact tracking system.</li> <li>Be the direct backup and support for Business Client Services management and the Enhanced Support team.</li> <li>Guide Enhanced Support team members in the execution of assigned tasks, ensuring the quality of their client services is of maximum satisfaction to our large and sensitive clients.</li> <li>Assist BCS Enhanced Support Supervisor in the creation, implementation, and execution of all initiatives impacting our large and sensitive clients.</li> <li>Give and report feedback regarding performance of Enhanced Support team members.</li> <li>Be a core resource for and provide feedback to Enhanced Support team members.</li> <li>Collaborate with Business Client Services management and Quality Assurance to ensure all department training, procedures, and processes are aligned with the Mission and Core Values of our organization.</li> <li>Create training material and conduct training for all new Business Client Services Specialists.</li> <li>Consistently make independent decisions.</li> <li>Lead by example through consistent delivery of outstanding client service, and focus on the development and retention of large and sensitive client relationships.</li> </ul> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 11pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 9.5pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p>
Requirements: <ul> <li>High school diploma or equivalent required</li> <li>Bachelor's degree preferred</li> <li>3 - 5 Years experience in function</li> <li>5 - 7 Years experience in industry</li> <li>Must be able to demonstrate progressive responsibility and results in the servicing of large Business and/or Municipal Banking clients.</li> <li>Proficiency of technology skills utilized to support Treasury Management products and services; Advanced knowledge of the Microsoft Office product suite, especially Excel.</li> <li>Expert knowledge of Business/Commercial and Treasury Management products &amp; services.</li> <li>Proven Client Service Experience showing inner motivation to consistently respond to issues in an accurate, timely, courteous and creative manner ensuring client retention.</li> <li>Knowledge of legal agreements, compliance and risk management.</li> <li>Proven ability to consistently make independent decisions.</li> </ul> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p>