Banking Center Manager

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That&rsquo;s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.<br /><br /></strong>Member FDIC&nbsp; |&nbsp; Equal Housing Lender&nbsp;

Benton Harbor, MI

Chemical Bank

<p><strong>Since 1917, Chemical Bank&rsquo;s home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. We pride ourselves on being an Equal Opportunity Employer.<br /><br />As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="">Careers Page</a>&nbsp;for more information.<br /><br /></strong></p> <p class="p1">Member FDIC &nbsp;<span class="s1">|</span>&nbsp; Equal Housing Lender</p> <p class="p2">&nbsp;</p>

keywords: grow,financial services,financial services,teamwork,analysis,management,operations,leadership,success,experience,education,degree,proficiency,knowledge


Competitive Compensation and Benefits Package

Overview: <p style="margin: 4.45pt 0in 0pt;"><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">The Banking Center Manager is responsible for managing the sales, service, profitability and operational activities of the banking center, in accordace with regulatory, compliance and procedural requirements.&nbsp;</span><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">This includes ensuring exceptional customer service and leveraging that exceptional experience to grow the business foothold of the Bank in that particular market.</span></p>
Responsibilities: <p style="margin: 4.45pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Team Leadership<br /><br /></span></strong></p> <ul> <li>Lead a team of sales and service professionals to meet and exceed sales and service goal targets, ensuring an exceptional customer experience, consistent with Chemical Bank's service standards.</li> <li>Recruit, develop and retain key talent for the banking center; ensure the training needs of the banking center team are met, including product knowledge and operational training.</li> <li>Coach, mentor, guide, observe and provide feedback to team members; motivate, recognize and reward team members for achievement of sales and service goals.</li> <li>Collaborate with Retail Sales Manager and HR in matters related to employee development, mentoring, compensation, recruitment, performance reviews and disciplinary action.</li> <li>Facilitate daily, weekly, monthly banking center team meetings.</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Sales/Business Development</span></strong> <ul> <li>Develop, implement and manage a plan to meet personal and banking center goals, capitalizing on the unique opportunities of the banking center market, which includes generating and retaining core deposits.</li> <li>Generate new business through prospecting, outside calling, networking and referrals.</li> <li>Actively call on current customers to retain, strengthen and deepen relationships.</li> <li>Build and leverage relationships with business partners to create referral opportunities across lines of business.</li> <li>Monitor banking center activities and results to ensure sales success, keeping Retail Sales Manager abreast of successes and challenges.</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Banking Center Management/Operations</span></strong> <ul> <li>Responsible for the smooth and efficient operations of the banking center, ensuring that activities are completed in compliance with all applicable procedural and regulatory rules and guidelines.</li> <li>As a member of the platform team, act as a sales and service consultant to the customer; conduct relationship reviews, open new accounts, process loans and operate a cash drawer when necessary.</li> <li>Research, identify and resolve complex customer problems / issues while providing the highest levels of customer service.</li> <li>Ensure compliance and audit related activities are successfully completed in a timely manner and in accordance with prescribed protocol; identify operational and service deficiencies and implement</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Community Immersion</span></strong> <ul> <li>Identify opportunities for community involvement; lead, participate and encourage team participation in the community/Community Reinvestment Act efforts and activities.</li> <li>Identify key sponsorship, marketing and advertising connections.</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Other / Miscellaneous</span></strong> <ul> <li>Provide support on sales campaigns and other initiatives.</li> </ul> <p>&nbsp;</p>
Requirements: <ul> <li>High school diploma or equivalent required</li> <li>Bachelor's degree preferred</li> <li>3 - 5 Years experience in function</li> <li>3 - 5 Years experience in industry</li> <li>NMLS registration required</li> <li>Demonstrated success in leading, motivating and influencing; strong coaching, motivational and training skills, focused on sales, service and operations.</li> <li>Comprehensive knowledge and understanding of retail products, services, regulations and compliance.</li> <li>Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach.</li> <li>Results oriented, with proven success in consultative selling; ability to generate new business sales, retain existing business, and to close sales.</li> <li>Excellent problem solving, decision making and organizational skills; strong attention to detail, customer responsiveness, and timely follow up/completion of tasks.</li> <li>Proficiency in Microsoft Office and core banking software required.</li> </ul> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p>