Teller - Travel

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That&rsquo;s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.<br /><br /></strong>Member FDIC&nbsp; |&nbsp; Equal Housing Lender&nbsp;

Sterling Heights, MI

Chemical Bank

<p><strong>Since 1917, Chemical Bank&rsquo;s home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. We pride ourselves on being an Equal Opportunity Employer.<br /><br />As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="https://www.chemicalbank.com/careers/">Careers Page</a>&nbsp;for more information.<br /><br /></strong></p> <p class="p1">Member FDIC &nbsp;<span class="s1">|</span>&nbsp; Equal Housing Lender</p> <p class="p2">&nbsp;</p> https://www.chemicalbank.com/

keywords: travel,process management,teamwork,maintain,analysis,financial services,operations,experience,organization,flexibility,education,customer care,communication

Full-Time

Competitive Compensation and Benefits Package

Overview: </span></u></strong></span></p><p style="margin: 4.45pt 0in 0pt;"><span style='color: black; font-family: "Verdana",sans-serif; font-size: 9pt;'>The Teller- Travel provides support to various banking centers within the assigned district/s and is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, which includes prompt, efficient and accurate service. In addition, the Teller-Travel engages customers in dialogue to uncover needs for products and services.</span></p><p style="margin: 8.1pt 0in 0pt;"><span style="font-size: 12pt;"><strong><u><span style='color: black; font-family: "Verdana",sans-serif;'><br/><br/>
Responsibilities: <p style="margin: 4.45pt 0in 0pt;"><strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Transactions/Cash<br /><br /></span></strong></p> <ul> <li>Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue.</li> <li>Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check cashing, issuing cashier's checks, etc., while maintaining operational excellence and providing an exceptional customer experience.</li> <li>Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices.</li> <li>Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary, while ensuring cash limits are not exceeded and securing against loss by ensuring safekeeping of money.</li> <li>Balance cash drawer in accordance with Bank procedures and regulations.</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Sales/Customer Service</span></strong><br /> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Support banking center goals, which include assessing customer needs, promoting, cross selling, referring and educating customers on the various products and services offered by the bank.</li> <li>Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary.</li> <li>Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits.</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Operations</span></strong><br /> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations.</li> <li>Provide assistance in opening and closing procedures for the banking center.</li> <li>May assist with processing of ATM, night drop and coin machine.</li> <li>Understand the banking center's business objectives and goals.</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Compliance</span></strong><br /> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Maintain a thorough understanding of regulatory, security, operational and audit compliance.</li> <li>Provide assistance in audit related activities when necessary.</li> <li>Maintain customer confidence and protect bank operations by keeping information confidential.</li> </ul> <strong><span style="font-family: 'Verdana',sans-serif; font-size: 9pt;">Other / Miscellaneous</span></strong><br /> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Actively participate in sales meetings and campaigns.</li> <li>Participate in Community Reinvestment Act efforts and activities.</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p>
Requirements: <ul> <li>High school diploma or equivalent required</li> <li>0 - 1 Years experience in function</li> <li>0 - 1 Years experience in industry</li> <li>Prior cash handling and/or customer service experience required.</li> <li>Basic computer skills using Windows-based software required; prior experience with bank specific software preferred.</li> <li>Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach.</li> <li>Flexibility and adaptability to work with a variety of banking centers with varied customer demographics.</li> <li>Strong attention to detail, while demonstrating accuracy in performing all work assignments. Excellent organization and time management skills.</li> <li>Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud.</li> </ul> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p>