Teller - Full Time

<strong>As a healthy, growing and thriving bank, we offer employees everything they need to flourish in the world of banking. That&rsquo;s because we strongly believe our people are our strongest assets. From advancement opportunities to employee development, we invest in our people to be the best they can be.<br /><br /></strong>Member FDIC&nbsp; |&nbsp; Equal Housing Lender

Shelby Township, MI

Chemical Bank, a Division of TCF National Bank

<h3><strong><br /><br /><br />Since 1917, Chemical Bank, a division of TCF National Bank&rsquo;s home town approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. We pride ourselves on being an Equal Opportunity Employer.</strong></h3> <h3><strong>Our Team Members will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, a division of TCF National Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Careers Page&nbsp;</a>for more information.</strong><strong><br /><br />For Chemical Bank positions, please apply below.&nbsp;<br /><br /></strong></h3> <h5><strong>If you would like to see TCF open positions&nbsp;<a href="" target="_blank" rel="noopener noreferrer">click here</a>.<br /></strong></h5> <h3><strong><br />Member FDIC | Equal Housing Lender<br /><br /></strong><strong><a href="" target="_blank" rel="noopener noreferrer">Connect with Us!</a><br /></strong></h3>

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Competitive Compensation and Benefits Package

Overview: The Teller is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, ensuring prompt, efficient and accurate service. In addition, the Teller engages customers in dialogue to uncover needs for products and services.
Responsibilities: <p style="margin: 6.35pt 0in 0pt;"><strong>Transactions/Cash<br /><br /></strong></p> <ul> <li>Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue.</li> <li>Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check to cash, issuing cashier's checks, etc., while maintaining operational excellence and providing an exceptional customer experience.</li> <li>Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices.</li> <li>Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary while ensuring cash limits are not exceeded and securing against loss by ensuring the safekeeping of money.</li> <li>Balance cash drawer in accordance with Bank procedures and regulations.</li> </ul> <strong>Sales/Customer Service</strong><br /> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <ul> <li>Support banking center goals, which includes assessing customer needs, promoting, cross-selling, referring and educating customers on various the products and services offered by the bank.</li> <li>Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary.</li> <li>Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits.</li> </ul> <strong>Operations</strong><br /> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations.</li> <li>Provide assistance in opening and closing procedures for the banking center.</li> <li>May assist with the processing of ATM, night drop, and coin machine.</li> <li>Understand the branch/bank's business objectives and goals.</li> </ul> <strong>Compliance</strong><br /> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Maintain a thorough understanding of regulatory, security, operational and audit compliance.</li> <li>Provide assistance in audit-related activities when necessary.</li> <li>Maintain customer confidence and protect bank operations by keeping the information confidential.</li> </ul> <strong>Other / Miscellaneous</strong><br /> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <ul> <li>Actively participate in sales meetings and campaigns.</li> <li>Participate in Community Reinvestment Act efforts and activities.</li> </ul> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p>
Requirements: <ul> <li>High school diploma or equivalent required</li> <li>0 - 1 Year experience in the function</li> <li>0 - 1 Year experience in the industry</li> <li>Prior cash handling and / or customer service experience required.</li> <li>Basic computer skills using Windows-based software required; prior experience with bank-specific software preferred.</li> <li>Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach.</li> <li>Strong attention to detail, while demonstrating accuracy in performing all work assignments.</li> <li>Excellent organization and time management skills.</li> <li>Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud.</li> </ul> <p style="margin: 6pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 5.75pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p> <p style="margin: 4.25pt 0in 0pt;">&nbsp;</p> <p>&nbsp;</p>