Application Engineer I, Sales

<h4><strong>Our employees are our greatest asset. Join our team and you&rsquo;ll be among our many employees who are thought leaders; the &ldquo;go-to&rdquo; people in their field of expertise. They are trusted sources who lead with innovative ideas, develop ideas into reality, and use those ideas to create sustainable solutions that focus on changing the world of industrial heating.</strong></h4>

Ogden, UT


<strong>Chromalox, a Spirax Sarco Engineering company, is a thermal technology company. We engineer thermal solutions for the world&rsquo;s toughest industrial heating applications. Our Heat Trace division delivers temperature management solutions for piping systems, valves, and tanks. Our Industrial Heaters and Systems&nbsp;division delivers process heating solutions for revenue-generating industrial processes, and our Component Technologies&nbsp;division delivers component heating solutions for industrial equipment manufacturers. Chromalox was founded in 1917 and is headquartered in Pittsburgh, PA, USA.</strong>

keywords: position summary,technical,purchase,sales,risk management,operations,engineering,support,experience,skills,environment,culture,degree,language,knowledge


Overview: The Application Engineer will provide technical sales support to customers and field sales engineers by offering application assistance and identifying cost effective solutions for their heating and temperature control requirements.
Responsibilities: <div id="Jobs_JobDetail_JobDescriptionText"> <ul> <li>Provides premier customer support; develops and maintains exceptional client relationships.</li> <li>Prepares technical pricing proposals. Configures pricing for standard products.</li> <li>Ensures that price increases are applied consistently on quotes and orders for the historical business.</li> <li>Works closely with application engineering preparing quotes for custom thermal systems.</li> <li>Identifies competitive situations and reviews price options through proper channels.</li> <li>Drives sales growth through relationship building and following up with customers on quotes provided.</li> <li>Verifies contract information on the customer purchase order and ensures the organization can meet the specified requirements.</li> <li>Reviews customer purchase orders to ensure that product requirements are defined and, if different from those previously expressed, those differences are resolved prior to order processing.</li> <li>Completes accurate order entry while adhering to price guidelines and published lead times.</li> <li>Administrates resolution of customer technical and pricing issues.</li> <li>Supports credit and collection as required to resolve payment issues.</li> <li>Offers troubleshooting assistance on customer applications.</li> <li>Processes material return authorization requests.</li> <li>Promptly follows-up on assigned leads.</li> <li>Acts as a liaison between the customer and the organization including, but not limited to, engineering, planning, purchasing, production, credit, and marketing.</li> <li>Assists in resolving customer concerns through leadership and coordination.</li> <li>Immediately refers to business at risk for escalation.</li> <li>Develops and maintains proficiency in technical details of the Chromalox product line.</li> <li>Attends sales and customer service training as scheduled; assists in cross-training new engineers.</li> <li>Other duties as assigned.</li> </ul> </div>
Requirements: <div id="Jobs_JobDetail_JobRequiredSkillsText"> <h2>Required Skills</h2> <ul> <li>A positive attitude and a team player mentality</li> <li>Excellent written and verbal communication skills</li> <li>Ability to multi-task and effectively prioritize work</li> <li>Familiar with the use of Windows-based PC&rsquo;s and programs (MS Office programs)</li> <li>Must be fluent (spoken &amp; written) in English, Spanish a plus</li> <li>Must enjoy a hardworking, fast-paced environment with technical challenges</li> <li>Ability to communicate clearly and effectively in a professional business environment</li> </ul> </div> <div id="Jobs_JobDetail_JobRequiredExperienceText"> <h2>Required Experience</h2> <ul> <li>Degree in Chemical, Mechanical or Electrical Engineering, or equivalent work experience</li> <li>Prior customer service experience preferred</li> </ul> </div>