Technical Sales Engineer

<h4><strong>Our employees are our greatest asset. Join our team and you&rsquo;ll be among our many employees who are thought leaders; the &ldquo;go-to&rdquo; people in their field of expertise. They are trusted sources who lead with innovative ideas, develop ideas into reality, and use those ideas to create sustainable solutions that focus on changing the world of industrial heating.</strong></h4>

Pittsburgh, PA

Chromalox

<strong>Chromalox, a Spirax Sarco Engineering company, is a thermal technology company. We engineer thermal solutions for the world&rsquo;s toughest industrial heating applications. Our Heat Trace division delivers temperature management solutions for piping systems, valves, and tanks. Our Industrial Heaters and Systems&nbsp;division delivers process heating solutions for revenue-generating industrial processes, and our Component Technologies&nbsp;division delivers component heating solutions for industrial equipment manufacturers. Chromalox was founded in 1917 and is headquartered in Pittsburgh, PA, USA.</strong> http://www.chromalox.com/

keywords: technical,engineering,prepare,solutions,customer care,analysis,drive sales,communication,culture,degree,experience,schedule,vision

Full-Time/Regular

Overview: <span style="font-weight: 400;">The Technical Sales Engineer provides technical support by identifying cost effective solutions for customer heating and temperature control requirements in a variety of unique applications. &nbsp; Note that there are three levels for this position depending upon experience. &nbsp; Associate Technical Sales Engineer, Technical Sales Engineer &amp; Senior Sales Engineer. </span>
Responsibilities: <p><strong>Engineering &amp; Technical Service</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop engineered solutions for customers through understanding of their applications.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prepare timely technical pricing proposals. Use engineering tools to size thermal heating applications based on specific customer requirements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Consolidate customer application details and initiate quotes on highly complex applications for review by alternate internal engineering resources.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lend consultive engineering guidance across various products lines and market sectors.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide premium solutions that are efficient and profitable for Chromalox and our customers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Offer trouble shooting assistance on a variety of customer applications.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain high proficiency of the Chromalox product line and the underlying engineering principals.&nbsp;</span></li> </ul> <p>&nbsp;<strong>Customer &amp; Sales Support</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide a premium customer experience through partnerships and expertise.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Act as a liaison between the customer and the organization including, but not limited to, engineering, planning, purchasing, production, credit, and marketing.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive sales growth through building relations and following up with customers on quotes provided. Identify competitive situations and review price options through proper channels.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Verify contract information on the customer purchase order and ensures the organization can meet the specified requirements. Ensure product requirements are clearly defined at time of order.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Actively resolve customer&rsquo;s technical and pricing discrepancies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete accurate order entry while adhering to price guidelines and published lead times.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate resolution of customer concerns and escalate business at risk situations, as required.</span></li> </ul> <p>&nbsp;<strong>Administration Support</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Promptly follow up on assigned sales leads.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Process requests for customer material returns.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Other duties as assigned.</span></li> </ul>
Requirements: <div id="Jobs_JobDetail_JobRequiredSkillsText"> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">BS Degree in Mechanical, Chemical or Electrical engineering preferred; other technical degrees considered.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent written and verbal communication skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to multi-task and effectively prioritize work.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with the use of Windows based PC&rsquo;s and programs (MS Office programs).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be fluent (spoken &amp; written) in English, Spanish a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must enjoy a hardworking, fast-paced environment with technical challenges.&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to communicate clearly and effectively in a professional business environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Customer service experience preferred.</span></li> </ul> </div>