Technical Sales Specialist

<h4><strong>Our employees are our greatest asset. Join our team and you&rsquo;ll be among our many employees who are thought leaders; the &ldquo;go-to&rdquo; people in their field of expertise. They are trusted sources who lead with innovative ideas, develop ideas into reality, and use those ideas to create sustainable solutions that focus on changing the world of industrial heating.</strong></h4>

Pittsburgh, PA


<strong>Chromalox, a Spirax Sarco Engineering company, is a thermal technology company. We engineer thermal solutions for the world&rsquo;s toughest industrial heating applications. Our Heat Trace division delivers temperature management solutions for piping systems, valves, and tanks. Our Industrial Heaters and Systems&nbsp;division delivers process heating solutions for revenue-generating industrial processes, and our Component Technologies&nbsp;division delivers component heating solutions for industrial equipment manufacturers. Chromalox was founded in 1917 and is headquartered in Pittsburgh, PA, USA.</strong>

keywords: position summary,purchase,orders,sales,communication,analysis,strategy,communication,environment,teamwork,degree,knowledge


Overview: <p>Provides world-class customer service while cultivating relationships to maintain and grow business. Processes customer requests for quotes, enters purchase orders into the business system, and handles a variety of sales order transactions.&nbsp;&nbsp;</p>
Responsibilities: <ul> <li>Secures purchase orders and manages customers&rsquo; expectations</li> <li>Coordinates customer requirements with sales, manufacturing, marketing &amp; engineering</li> <li>Processes requests for quote</li> <li>Conducts extensive reviews of customer purchase orders for clarity</li> <li>Performs customer order entry</li> <li>Administrates order expedite requests</li> <li>Provides notification of late shipments to customers</li> <li>Facilitates communication between Credit Department and customers on payment delays</li> <li>Initiates Material Returns Authorizations</li> <li>Addresses customer inquiries&nbsp;</li> <li>Initiates review of special net pricing, when appropriate, to ensure profitability</li> <li>Continually seeks and shares strategies for enhanced sales and service</li> <li>Notifies sales management immediately of any business at risk situations</li> <li>Supports reception desk as needed</li> <li>Promote the use of the Chromalox website</li> </ul>
Requirements: <ul> <li>Associate&rsquo;s degree in a technical or business related field or 2-3 years direct sales or customer service experience and/or a combination of education and experience OR&nbsp;</li> <li>Familiar with the use of Windows based PC&rsquo;s and programs (MS Office programs)</li> <li>Must possess a strong sense of urgency</li> <li>Excellent verbal and written communications skills with a strong service mindset</li> <li>Must work well within a team or independently and demonstrate initiative and drive for results</li> <li>Ability to communicate clearly and effectively in a professional business environment &ndash; oral, electronic and written</li> <li>Approachable and friendly with strong customer service orientation&nbsp;</li> <li>Detail orientated and enjoys a hardworking, fast-paced environment</li> </ul>